Technical Support Professional
4 days ago
Job Overview:
We are seeking a skilled Technical Support Professional to join our team at Insight Global. As an IT Equipment Manager, you will be responsible for ensuring the smooth operation of our clients' computer systems.
Compensation: The estimated annual salary for this role is $49,088 - $72,528, based on a 40-hour workweek and 52 weeks per year.
About the Role:
This full-time position involves maintaining accurate records of all laptops, including purchase dates, warranty status, and user assignments. You will also be responsible for validating device status with end-users three months prior to their designated refresh period.
Responsibilities:
- Manage inventory lists of laptops, including purchase dates, warranty status, and current user assignments.
- Coordinate with end-users to schedule convenient times for device swaps.
- Back up user data and preferences to ensure a seamless transition to new devices.
- Deploy new laptops with necessary software and security configurations.
- Assist users with setting up and transferring data to new devices.
- Address any technical issues reported by users and prioritize cases based on severity and laptop age.
- Perform emergency swaps in urgent cases to minimize downtime.
Requirements:
- A minimum of 3 years of experience in IT support or a related field.
- Strong customer service skills and the ability to communicate effectively with technical and non-technical staff.
- Experience with desktop OS, application, and network troubleshooting.
- Exceptional organizational skills and the ability to balance multiple projects simultaneously while meeting deadlines.
- Hands-on experience with HelpDesk systems.
Benefits: This role offers the opportunity to leverage your IT support skills in a dynamic environment while contributing to a team-focused atmosphere.
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