Global AV Events and Production Specialist

12 hours ago

San Francisco, California, United States Fastly Full time
Job Title: Global AV Events and Production Engineer

Fastly is a leading technology company dedicated to providing a better, faster internet experience. We are seeking an AV (Audio-Visual) Events and Production Engineer to enhance our company event experiences.

Job Summary:

This role entails overseeing the design, implementation, and maintenance of our company's AV system and infrastructure. Candidates should possess strong technical skills and program management skills to develop and enhance our AV program.

Key Responsibilities:
  • Provide on-site support during company events to ensure seamless operations, including live streaming All Hands, Sales Kickoff, Company Kickoff, Quarter Business Reviews, Executive Summit, etc.
  • Partner with external AV vendors on customer-facing events and be the primary internal liaison
  • Lead the design, installation, and configuration of AV systems throughout our global office footprint
  • Collaborate with our workplace team to build out new offices, augment existing offices and decommission offices where applicable
  • Develop AV standards, ensuring compliance with industry best practices and company requirements
  • Create and maintain comprehensive AV documentation, including system configurations, user guides, and troubleshooting procedures
  • Deliver AV training and documentation to our support team
  • Maintain Conference room AV systems by conducting regular maintenance and updates to ensure optimal performance and reliability, ensure AV equipment and gear are neat and tidy
  • Evaluate new AV products and technologies and conduct pilot tests to recommend for adoption
  • Provide expert-level support for our internal Communication and Events team, guiding the team on best practices and resolving technical issues promptly
  • Maintain our global AV equipment inventory
Requirements:
  • Strong Customer Service skills
  • Ability to think not only at the local level but also drive improvement on the global scale
  • Detail oriented
  • Ability to translate customers' requirements into an actionable roadmap
  • Experience working directly with executives
  • Certification in A/V technology
  • Minimum 7+ years of experience in AV space
  • BA/BS degree
  • Experience in the design and deployment of integrated AV / VC systems across a wide customer base and across global corporate offices
  • Passion for delivering results and building trust with internal and external stakeholders
  • Experience prioritizing demands, scoping large efforts and negotiating timelines
  • Excellent written and verbal communication skills
  • Ability to work independently and prioritize multiple tasks effectively
  • Experience with ticketing systems (Jira knowledge is a plus)
  • Familiarity with VC platforms (e.g. Zoom, Teams)
  • Willingness to travel both domestic and international as needed to support events
What We Offer:
  • Estimated salary range: $123,330.00 to $154,000.00
  • Role may be eligible to participate in Fastly's equity and discretionary bonus programs
  • Comprehensive benefits package including medical, dental, and vision insurance
  • Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave
  • 401(k) (including company match) and an Employee Stock Purchase Program
  • 10 paid local holidays, 11 paid company wellness days
Why Fastly?

We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

We love distributed teams. Fastly's home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office. It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.

We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful every day.

We are passionate. Fastly is chock full of passionate people and we're not 'one size fits all'. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

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