AV Technical Support Specialist

7 days ago


San Francisco, California, United States TCWGlobal Full time
AV Technical Support Engineer

We are seeking a highly skilled AV Technical Support Engineer to join our team. As an AV Technical Support Engineer, you will be responsible for providing technical support and maintenance for a variety of audiovisual systems, including Cisco, Biamp, QSC, Extron, and Dante-based equipment.

Key Responsibilities:
  • Provide technical support and maintenance for audiovisual systems, including setup, configuration, and troubleshooting.
  • Manage and maintain live streaming solutions, including StreamShark, Zoom, and Google Meet.
  • Perform firmware updates and hardware maintenance as needed.
  • Collaborate with IT, facilities, and event teams to ensure smooth audiovisual operations.
  • Develop and document standard operating procedures for audiovisual system management.
  • Provide training and support to end-users on the proper use of audiovisual equipment.
  • Troubleshoot user issues related to network, access, software, and hardware.
  • Manage hardware assets through the entire lifecycle, including deployment, retrieval, and secure disposal.
  • Support teams on site events and collaborate with team members for successful delivery.
Requirements:
  • 3-5+ years of experience in audiovisual system installation and support.
  • Proficient in configuring and troubleshooting Cisco, Biamp, QSC, Extron, Streamshark, and Dante-based systems.
  • Hands-on experience with audio and video equipment, including sound boards, video displays, and live streaming solutions.
  • Strong problem-solving and critical thinking skills.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Willingness to work flexible hours, including evenings as needed.
Bonus Points:
  • InfoComm CTS (Certified Technology Specialist) certification or equivalent.
  • Appropriate Windows, macOS, or Linux systems administration skills/certification.
  • Exposure to audio DSP.


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