Global AV Events and Production Specialist

3 weeks ago

San Francisco, California, United States Fastly Full time
AV Events and Production Engineer

Fastly is a leading technology company dedicated to providing a better, faster internet experience. We are seeking an AV (Audio-Visual) Events and Production Engineer to enhance our company event experiences.

Key Responsibilities:
  • Provide on-site support during company events to ensure seamless operations, including live streaming All Hands, Sales Kickoff, Company Kickoff, Quarter Business Reviews, Executive Summit, etc.
  • Partner with external AV vendors on customer-facing events and be the primary internal liaison
  • Lead the design, installation, and configuration of AV systems throughout our global office footprint
  • Collaborate with our workplace team to build out new offices, augment existing offices and decommission offices where applicable
  • Develop AV standards, ensuring compliance with industry best practices and company requirements
  • Create and maintain comprehensive AV documentation, including system configurations, user guides, and troubleshooting procedures
  • Deliver AV training and documentation to our support team
  • Maintain Conference room AV systems by conducting regular maintenance and updates to ensure optimal performance and reliability, ensure AV equipment and gear are neat and tidy
  • Evaluate new AV products and technologies and conduct pilot tests to recommend for adoption
  • Provide expert-level support for our internal Communication and Events team, guiding the team on best practices and resolving technical issues promptly
  • Maintain our global AV equipment inventory
Requirements:
  • Strong Customer Service skills
  • Proven track record in innovation, processes and continual improvement
  • Ability to think not only at the local level but also drive improvement on the global scale
  • Detail oriented
  • Effective communicator
  • Experience working directly with executives
  • Certification in A/V technology
  • Minimum 7+ years of experience in AV space
  • BA/BS degree
  • Experience in the design and deployment of integrated AV / VC systems across a wide customer base and across global corporate offices
  • Passion for delivering results and building trust with internal and external stakeholders
  • Ability to work independently and prioritize multiple tasks effectively
  • Experience with ticketing systems (Jira knowledge is a plus)
  • Familiarity with VC platforms (e.g., Zoom, Teams)
  • Willingness to travel both domestic and international as needed to support events

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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