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Customer Experience Specialist
2 months ago
Join Firelands Scientific / The Landing Dispensaries as a Part-Time Customer Experience Representative and play a vital role in providing exceptional patient care and ensuring a world-class experience for our customers.
Job Summary:The Part-Time Customer Experience Representative is responsible for assisting patients with selecting appropriate medical marijuana products, serving as a product expert at the dispensary, and engaging in one-on-one interaction with patients from the time they walk into the retail area until the time they exit the store.
Key Responsibilities:- Follow established policies and procedures to ensure a world-class patient experience.
- Maintain an in-depth knowledge of every product and strain in the store and use of such knowledge to assist with patient product selections.
- Perform patient intake functions as outlined in company SOPs.
- Verification of proper patient paperwork, documentation, and identification.
- Accurate use and maintenance of the company Point Of Sale (POS) system and state electronic verification system.
- Assistance in verifying order deliveries for accuracy.
- Help with maintaining an organized and clean store.
- Provide any necessary support to the management team to ensure retail store operations run smoothly, properly, safely and in compliance with applicable law.
- Ensure all inventory is received and maintain proper recordkeeping.
- Manage visitor log, record daily deliveries, evaluate products and suppliers.
- Regular review of all products and supply levels in dispensary.
- Monitor current inventory levels and process purchase orders, as needed.
- Work with dispensary managers to record purchases, maintain databases, perform physical counts of inventory and ensure inventory is properly catalogued.
- Help to ensure all technology platforms, are updated with the most accurate product descriptions and inventory amounts.
- Help ensure new products are ready for sale within the established timeframes.
- Timely communicate any issues or discrepancies to dispensary management.
- Receive, unpack, label and restock products; process and record product returns.
- Assist with online menu updates for the assigned location.
- Other duties, as assigned by dispensary management.
- High School Diploma or equivalent.
- Recent and relevant hospitality and/or retail experience.
- Excellent customer service skills.
- Knowledge and adherence to the policies, procedures and goals of the company.
- Ability to learn and understand cannabinoids and the natural function of the human endocannabinoid system.
- Ability to listen well and communicate effectively with various audiences.
- Ability to use standard office equipment, computer equipment and software programs including, Microsoft Word and Excel.
- Ability to work effectively with employees, management, patients, governmental agencies, community members and the general public.
- Understanding of applicable federal, state and local laws/regulations.
- Must be 21 years of age or older.
- Must be able to pass a background check.
- Similar to a retail pharmacy, with frequent internal and external interaction.
Firelands Scientific is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
