Customer Experience Quality Assurance Specialist

4 weeks ago


Columbus, Ohio, United States Pumpkin, Inc. Full time
Job Description

Pumpkin, Inc. is seeking a highly skilled Quality Assurance Manager to join our Customer Experience team. As a Quality Assurance Manager, you will be responsible for ensuring that our customer experience meets the highest standards of quality and excellence.

Key Responsibilities:

  • Conduct quality assurance reviews of customer interactions to ensure compliance with company standards
  • Analyze data to identify trends and areas for improvement
  • Develop and implement quality assurance programs to enhance customer experience
  • Collaborate with customer care supervisors to deliver timely and accurate QA feedback
  • Work closely with the Director of Customer Care to develop a thorough and data-driven quality assurance program

Requirements:

  • 3+ years of experience in customer service, with a specialized focus on quality assurance
  • Bachelor's degree or equivalent combination of education and relevant industry experience
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced startup environment
  • Adaptable and willing to take on new challenges

Pumpkin, Inc. is an affirmative action and equal opportunity employer. We are committed to diversity and inclusion in the workplace.



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