Customer Experience Quality Assurance Specialist
4 weeks ago
Pumpkin, Inc. is seeking a highly skilled Quality Assurance Manager to join our Customer Experience team. As a Quality Assurance Manager, you will be responsible for ensuring that our customer experience meets the highest standards of quality and excellence.
Key Responsibilities:
- Conduct quality assurance reviews of customer interactions to ensure compliance with company standards
- Analyze data to identify trends and areas for improvement
- Develop and implement quality assurance programs to enhance customer experience
- Collaborate with customer care supervisors to deliver timely and accurate QA feedback
- Work closely with the Director of Customer Care to develop a thorough and data-driven quality assurance program
Requirements:
- 3+ years of experience in customer service, with a specialized focus on quality assurance
- Bachelor's degree or equivalent combination of education and relevant industry experience
- Excellent written and verbal communication skills
- Ability to work in a fast-paced startup environment
- Adaptable and willing to take on new challenges
Pumpkin, Inc. is an affirmative action and equal opportunity employer. We are committed to diversity and inclusion in the workplace.
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