Customer Experience Specialist
1 month ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Part Time Team Member. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales through product knowledge and innovative merchandising, and maintaining a high level of operational excellence.
Key Responsibilities
- Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model, and engaging in friendly conversation about their projects.
- Process customer transactions efficiently and accurately, while maintaining a high level of productivity and attention to detail.
- Stock shelves accurately, maintain a clean and organized sales floor, and recover shelves and racks as needed.
- Drive sales through product knowledge, suggestive selling, and innovative merchandising, while building strong customer relationships.
- Work collaboratively with other team members to achieve store goals and objectives.
Requirements
- High school diploma or equivalent preferred.
- No experience required, but 1-3 years of previous customer service experience is preferred.
- Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
- Physical ability to stand for long periods, walk, and lift up to 49 pounds.
Benefits
- Medical, dental, and vision benefit plans.
- Company-paid basic, optional, and dependent life insurance.
- Long-term disability and company-paid short-term disability.
- Paid time off and sick time.
- Tuition reimbursement.
- Team member discount.
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