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Food and Beverage Operations Leader
2 months ago
About CORE:
At CORE, we bring together a diverse community of innovative thinkers and doers who challenge the status quo. Our members and partners are visionaries, leaders, and change agents from various industries, united by a shared commitment to excellence and transformation.
Position Overview:
The CORE Club is in search of a skilled and passionate Service Manager to lead the daily operations and guarantee outstanding customer experiences across our unique dining venues and event services. The ideal candidate will demonstrate exceptional leadership and interpersonal skills, a deep-seated passion for hospitality, and the capability to guide service personnel in delivering unparalleled service quality.
Key Responsibilities:
- Assist the dining room and event teams during service, ensuring a warm and engaging atmosphere for guests while prioritizing their safety and comfort.
- Oversee, schedule, train, and develop service staff, including waitstaff, hosts, and support personnel.
- Encourage professional growth and development among team members, fostering an environment where everyone can achieve their aspirations.
- Conduct regular team meetings to relay updates, set expectations, and share motivational insights.
- Lead daily pre-shift meetings focusing on hospitality, service protocols, and product knowledge.
- Prepare the dining area for service by organizing daily floor plans, printing menus, and creating tip sheets.
- Communicate and implement new menus and promotional events, including holiday specials.
- Enforce company policies and established service standards.
- Inspect all restaurant areas to ensure compliance with service excellence standards.
- Maintain guest history records to personalize dining experiences based on preferences.
- Ensure all guests receive top-tier service, promptly addressing any concerns to uphold satisfaction.
- Monitor and enhance the overall dining experience by observing service dynamics and engaging with patrons.
- Manage daily restaurant operations during assigned meal periods.
- Collaborate with kitchen staff to ensure smooth food service and quality control.
- Develop and execute training programs for both new and existing staff to maintain high service standards.
- Provide continuous feedback and performance assessments to service team members.
- Ensure adherence to health, safety, and sanitation regulations, conducting regular inspections to maintain a clean and safe environment.
- Assist in planning and executing special events, private dining, and large group reservations.
- Handle administrative tasks such as scheduling, payroll, and inventory management.
- Respond to guest inquiries, providing assistance and information as needed.
- Communicate any changes in guest information to the appropriate membership team promptly.
- Ensure team members adhere to grooming standards set by the company.
- Work alongside the Director of F&B to strategize on enhancing service and boosting sales.
Qualifications:
- A minimum of 3 years of experience as a service manager in a luxury setting or a similar role within the food and beverage industry.
- Availability to work flexible hours, including weekends and holidays, with the ability to manage opening and closing shifts as required.
- Possession of a valid NYC Food Handler's Certification.
- Physical capability to lift and carry items weighing up to 20 lbs.
- Ability to stand for extended periods and navigate stairs regularly.
- Exceptional communication skills, both written and verbal, in English.
- High attention to detail and extensive knowledge of service protocols.
- Strong interpersonal skills and the ability to work effectively under pressure with diverse teams.
- Comprehensive understanding of restaurant operations and service standards.
- Proficiency in restaurant management software and POS systems.
