Telecommunications Specialist
2 weeks ago
POSITION SUMMARY:
The role of the Telecommunications Specialist involves managing all incoming calls and directing them to the appropriate personnel or extension.
Key Responsibilities:
- Respond to operator-assisted calls promptly, ensuring minimal wait times and providing updates to callers on hold.
- Facilitate long-distance calls using authorized access lines as per company policy.
- Handle emergency communications, coordinating with relevant personnel during critical situations.
- Provide paging services to staff as requested, ensuring effective communication across the organization.
- Maintain detailed logs of unusual incidents and submit summaries to management.
- Record operational metrics, including call volumes and service interruptions.
- Deliver general information and referrals to appropriate departments.
- Utilize the communication system to alert security personnel in emergency scenarios.
- Ensure accurate processing of calls and maintain updated organizational files.
- Log and report telephone issues to the technical team promptly.
- Safeguard the work environment from unauthorized access.
- Accept authorized collect calls as per company guidelines.
- Exhibit professionalism in all interactions, ensuring courteous communication.
Qualifications:
Education: Associate Degree or equivalent experience.
Experience:
- A minimum of two years in a switchboard or telecommunications role.
- Ability to manage various types of calls and possess knowledge of organizational structure.
- Strong interpersonal skills to interact with diverse individuals and adapt to varying situations.
- Capability to perform under pressure and handle emergency communications effectively.
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