Telecommunications Specialist

2 weeks ago


New Orleans, Louisiana, United States 116508 Innovation At Work Full time
Job Overview

POSITION SUMMARY:

The role of the Telecommunications Specialist involves managing all incoming calls and directing them to the appropriate personnel or extension.

Key Responsibilities:

  • Respond to operator-assisted calls promptly, ensuring minimal wait times and providing updates to callers on hold.
  • Facilitate long-distance calls using authorized access lines as per company policy.
  • Handle emergency communications, coordinating with relevant personnel during critical situations.
  • Provide paging services to staff as requested, ensuring effective communication across the organization.
  • Maintain detailed logs of unusual incidents and submit summaries to management.
  • Record operational metrics, including call volumes and service interruptions.
  • Deliver general information and referrals to appropriate departments.
  • Utilize the communication system to alert security personnel in emergency scenarios.
  • Ensure accurate processing of calls and maintain updated organizational files.
  • Log and report telephone issues to the technical team promptly.
  • Safeguard the work environment from unauthorized access.
  • Accept authorized collect calls as per company guidelines.
  • Exhibit professionalism in all interactions, ensuring courteous communication.

Qualifications:

Education: Associate Degree or equivalent experience.

Experience:

  • A minimum of two years in a switchboard or telecommunications role.
  • Ability to manage various types of calls and possess knowledge of organizational structure.
  • Strong interpersonal skills to interact with diverse individuals and adapt to varying situations.
  • Capability to perform under pressure and handle emergency communications effectively.


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