Telecommunications Specialist

2 months ago


New Orleans, Louisiana, United States 116508 Innovation At Work Full time
Job Overview

POSITION SUMMARY:

The role of the Telecommunications Specialist involves managing all incoming calls and directing them to the appropriate personnel or extension.

Key Responsibilities:

  • Respond to operator-assisted calls promptly, ensuring minimal wait times and providing regular updates to callers on hold.
  • Facilitate long-distance calls using authorized access lines in accordance with company policy.
  • Handle emergency communications effectively, coordinating with relevant personnel during critical situations.
  • Provide paging services to staff upon request, ensuring timely communication across the organization.
  • Maintain a detailed log of unusual incidents and submit daily summaries to management.
  • Keep records of service operations, including repairs and call statistics.
  • Offer general information and direct inquiries to the appropriate departments.
  • Utilize the telephone system to alert security services in emergency scenarios.
  • Assist in managing employee and organizational files to ensure efficient call processing.
  • Document and report any telephone issues immediately to the technical team.
  • Ensure the work environment is secure from unauthorized access.
  • Conduct personal business through public telephones as needed.
  • Exhibit professionalism in all interactions, ensuring a courteous and pleasant communication experience.

Qualifications:

EDUCATION:

Associate Degree or equivalent experience.

EXPERIENCE:

Minimum of two years in a switchboard or telecommunications role.

SKILLS:

The Telecommunications Specialist should possess strong interpersonal skills, the ability to manage high-pressure situations, and adaptability to changing work environments. Proficiency in handling various communication tasks and emergency protocols is essential.



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