Service Desk Support Specialist

22 hours ago


Saint Paul, Minnesota, United States Dungarvin Full time
Job Title: Service Desk Analyst

At Dungarvin, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

Key Responsibilities:
  • Provide tier 1 support for Dungarvin employees.
  • Fulfill information systems service requests.
  • Assist users with queries or other administrative activities to meet their needs.
  • Create and maintain documentation pertinent to the service desk and help identify the needs of end users.
  • Collaborate with system owners to ensure proper support is being provided to Dungarvin end users for those systems.
  • Collaborate with the information security team to ensure best security practices are being followed.
  • Help identify improvements to standards for processes and systems utilized by the service desk team.
  • Help identify ways to capture and utilize feedback from end users.
Requirements:
  • 2-year degree in a computer-related field or 2 years of work experience.
  • Excellent customer service skills.
  • Ability to clearly communicate technical concepts to non-technical users.
  • Strong analytical ability and troubleshooting experience.
  • Strong interpersonal and communication skills.
  • Ability to prioritize conflicting responsibilities and projects to meet deadlines, while handling multiple tasks/projects.
  • Technical aptitude and capability to learn things quickly.
Preferred Qualifications:
  • Microsoft Certified Desktop Support Technician (MCDST)
  • Certified IT Professional (MCITP)
What We Offer:
  • Competitive pay starting at $27 per hour
  • Hours 9:30am to 6pm. No weekends or after hours.
  • Innovative, collaborative environment with a flexible work/life balance schedule
  • Hybrid work
  • Company provided hardware and cellphone stipend
  • FREE Long-term Life Insurance
  • FREE Long-term Disability
  • Verizon Wireless and Dell employee discounts
  • Generous PTO that increases with tenure
  • Pet Insurance
  • Flex- Schedule
  • 401(k) plan with company match vested at 1 year.
  • Medical, Dental, Vision (Domestic partners eligible for Dental)
  • Supplemental Insurance, FSA and HSA
  • TapCheck - Access 50% of your wages before pay day
  • Referral Bonus Program


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