Systems Support Specialist

2 days ago

Saint Paul, Minnesota, United States Volt Company Defunct Full time
Job Title: Systems Support Specialist

Volt is seeking a skilled Systems Support Specialist to join our team. As an Onsite System Support Technician, you will provide remote desktop assistance and troubleshoot issues with computers. You will also ensure that all computers in the network are backed up, safe, and secure.

Responsibilities:
  • Troubleshoot, repair, install, and upgrade desktop/laptop computer systems within the client's Corporate LAN/WAN environment.
  • Provide 24x7 on-call support in rotation with other Support Desk and Network Administration staff.
  • Set up and troubleshoot domains, user accounts, and software accounts.
  • Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
  • Add or replace memory, new keyboards, motherboards, and other components.
  • Coordinate with vendors to resolve, monitor, and maintain the Support Desk trouble ticket system.
  • Manage LAN backups and monitor Corporate Anti-virus and Anti-SPAM systems.
  • Develop and write procedures for installation, use, and troubleshooting of desktop/laptop hardware and software.
  • Apply knowledge of computer software and hardware to resolve user issues.
  • Provide users with guidance in the proper use of GTC's standard software toolset.
  • Provide support for ancillary IT services, including LCD projectors, video conferencing, and audio-conferencing equipment.
  • Communicate technical issues with co-workers to research and implement solutions.
  • Coordinate priorities with co-workers to ensure that the issues with highest priority are completed first.
  • Escalate complex or high-impact issues/events to other team members or support groups.
  • Assist with the creation of and upkeep of accurate LAN/WAN documentation.
Requirements:
  • Education: BA/BS degree in information technology, computer science, or closely related field or equivalent job experience.
  • A Certification, Microsoft Certification.
  • 1-2 years of experience as a Microsoft Windows Desktop Support Technician or similar role in an environment containing a minimum of 25 Windows desktop/laptop systems.
  • 1-2 years of experience with installation/upgrade of Intel/AMD hardware (preferably Dell), Microsoft Office, and Microsoft operating systems.
  • Good hardware troubleshooting capabilities and experience interfacing with vendor support organizations.
  • Excellent customer service skills.
  • Ability to clearly articulate technical issues and solutions to non-technical users.
  • Solid understanding and experience with LAN/WAN/Internet environments.
  • Ability to create user guides and system documentation.
  • Excellent troubleshooting skills.
  • Ability to thrive in a dynamic environment.
  • Proficiency with using and maintaining MS Office.
  • Effective written and verbal interpersonal communication skills.
  • Ability and desire to learn new technologies.
  • Ability to work both independently and on teams.
Benefits:
  • Health, dental, vision, term life, short-term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law).
  • Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

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