Customer Service Representative

7 days ago


Minneapolis, Minnesota, United States Unifi Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Unifi Airlines. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our passengers and ensuring their travel experience is seamless and enjoyable.

Responsibilities:
  • Assist Passengers with Travel Arrangements: Assist passengers with check-in, travel document verification, and issuing boarding passes.
  • Provide Excellent Customer Service: Respond to passenger inquiries regarding flight reservations, ticketing, baggage, and wayfinding throughout the airport.
  • Operate Passenger Boarding Bridges: Safely operate passenger boarding bridges, requiring fine motor skills manipulation and squeezing of joystick, locks, and buttons.
  • Manage Deplaning and Boarding Processes: Coordinate deplaning and boarding processes, make accurate gate announcements, and monitor security of aircraft.
  • Lift and Move Items: Must be able to lift/carry/push/pull/move items up to 70 pounds. Regularly and repetitively lifts items weighing 40 to 50 pounds on raised surfaces.
Requirements and Qualifications:
  • High School Diploma or Equivalent: A high school diploma or equivalent is required.
  • Excellent Communication Skills: Possess excellent communication skills to effectively interact with passengers, colleagues, and management.
  • Ability to Lift and Carry Heavy Objects: Must be able to lift and carry heavy objects, such as luggage, up to 70 pounds.
Benefits:

We offer competitive compensation and excellent opportunities for career advancement. We are committed to equal opportunity employment and welcome applications from diverse candidates.



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