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Bilingual Branch Manager
1 month ago
PNC is seeking a highly skilled and experienced Bilingual Branch Manager to lead our Retail Branch organization in Joliet, IL. As a key member of our team, you will be responsible for driving revenue and customer loyalty through consultative interactions with clients and solutions that help them achieve financial well-being.
Key Responsibilities- Lead all aspects of branch performance, including revenue growth, customer satisfaction, and team development.
- Drive sales and customer loyalty through consultative interactions and solutions that meet clients' financial needs.
- Create a differentiated customer experience, making banking easy in an omni-channel environment.
- Collaborate with a broad range of ecosystem partners to drive business growth and customer satisfaction.
- Manage and coach team members to deliver a high level of customer service and achieve sales targets.
- Utilize a branded sales process to achieve sales targets and customer loyalty.
- Grow branch revenue through the acquisition and share-of-wallet growth of consumer and business households.
- Drive business banking results primarily through business development and community involvement activities.
- Coaches team to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being.
- Lead effective problem resolution, making banking easy for customers.
- Connect all of PNC, delivering a seamless customer experience in an omni-channel environment.
- Drive the employee experience, responsible for acquiring and retaining talent through effective onboarding, coaching, and development.
- Ensure employees achieve performance and activity expectations through effective and ongoing performance management.
- Model PNC values by cultivating and supporting an inclusive workplace.
- Manage operational, human capital, reputational, and business risk.
- Exercise leadership, authority, and sound decision-making to mitigate sales practice risk.
- Ensure compliance with regulatory guidelines and adherence to established policies and procedures.
- 3+ years of related experience in banking or financial services.
- Strong leadership and management skills, with the ability to coach and develop team members.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Strong analytical and problem-solving skills, with the ability to make sound decisions and drive results.
- Knowledge of banking and financial services products and services, with the ability to provide solutions and advice to clients.
- Ability to work in a team environment and contribute to the achievement of business objectives.
- Strong customer service skills, with the ability to deliver a high level of customer satisfaction.
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, including select programs fully paid, a robust wellness program with financial incentives, and more.
PNC is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible workplace and provide reasonable accommodations to qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.