Resident Maintenance Technician

4 weeks ago

Joliet, Illinois, United States KNAPP Inc. Full time
WHO WE ARE

At KNAPP Inc., we strive to make complexity simple by offering innovative solutions for digitizing and automating various processes. As a global company, we partner with our customers to create value within their supply chains. Leveraging the latest software, AI, and robotics technology, we continue to disrupt the logistics automation industry for industry leaders in grocery, healthcare, retail, e-commerce, apparel, and manufacturing.

We are a global company with our US headquarters located in Kennesaw, GA. KNAPP Inc. specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B and B2C customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future.

WHAT YOU GET TO DO

As a Resident Maintenance Technician, you will be part of a team that works to maximize equipment utilization and efficiency. You will assist in the development and implementation of processes to maintain proper utilization and functionality. We require that you have advanced knowledge in exercising discretion and sound judgment with regard to your teammates, time management, and services provided as a part of your daily routine. You will have knowledge in electrical, mechanical, hydraulics, pneumatics, and automated equipment and robotic systems, including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred).

  • Be a team member and provide first-class maintenance support to customers on operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at the customer's location.
  • Have a proven experience of dealing with electro-mechanical faults and preventative maintenance operations as a support technician. You are eager and determined to succeed, demonstrating safety consciousness in all activities undertaken with a track record of problem-solving skills and successful completion of tasks.
Essential Functions and Responsibilities:

  • Rectify electro-mechanical faults and specialist technical assistance as a support technician.
  • Respond to emergency calls on customer sites.
  • Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks.
  • Provide first-class response to customers, ensuring as reasonably and practically possible a first-time right policy.
  • Provide emergency breakdown and specialist maintenance support.
  • Handle set up and calibration of precision automation equipment.
  • Create strong effective working relationships with customers and their operational agents to enable KNAPP to provide superior service.
  • Achieve performance in terms of expected output, speed of response, quality of repair, and standards of workmanship.
  • Train customer's maintenance team as required.
  • Provide experience and expertise in the installation of conveyor and precision automation equipment.
  • Maintain quality of service by ensuring effective communication with customers.
  • Ensure that reports are well written and legible.
  • Execute site quality procedures, safety procedures, and any statutory procedures.
  • Participate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress, unless there is no on-site accountability in which case you would provide that information to the Resident Business Manager.
  • Provide specialist maintenance service support to the customer's installed system.
  • Ensure that all spare parts usage issues are logged appropriately and promptly with the KNAPP Spare Parts team.
  • Ensure proper care and maintenance of the tooling and equipment are provided.
  • Provide flexibility and the best use of skills and capabilities.
  • Ensure that all time sheets and documents are accurate and legible; to be submitted to KNAPP on a biweekly basis for approval.
  • Experience in mechanical strip-down/re-assembly, basic field wiring, machine calibration, and system testing.
  • Ability to work against a timeframe to complete reactive repairs.
  • Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner.
  • Show hands-on ownership of issues to achieve a quick time resolution.
  • Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments.
  • Mechanical aptitude, including the ability to read assembly drawings.
  • Ability to operate hand tools and assemble parts onto equipment.
  • Ability to follow set up instructions, assembly drawings, and checklists.
  • Strong attention to detail and exceptional follow-up skills.
  • Excellent communication and customer service skills with both internal and external customers.
  • Computer literate with basic Microsoft Office skills.
  • Willingness to learn and adapt to changing role requirements.
  • Appreciation of cultural diversity.
  • Perform other duties as required.
Working Conditions and Environment:

  • Weekends and overtime as required by work.
  • Occasional travel required.
  • Authorization to work in the U.S. and/or Canada.
  • Passport or ability to obtain passport.
  • Professional office etiquette is required at all times.
  • Physical requirements may include: sitting, squatting, walking, reaching out to arm's length, reaching over-head, lifting between pounds, and reading.
WHAT YOU HAVE:

  • 3 - 8 years of verifiable progressive experience as a Maintenance Repairman, Maintenance Electrician, Machine Repairman, or Industrial Maintenance Engineering.
  • Degree in Electrical and/or Mechanical Engineering preferred but not required.
  • Demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic, and hydraulic systems.
  • Bilingual (English/Spanish) and/or (English/German) preferred but not required.
  • Extensive experience in equipment maintenance, modifications, and design preferred.
  • Strong problem-solving capabilities.
  • Talent and commitment to provide a unique interpretation or analysis of our systems to our customers.
  • Process-oriented mentality.
WHAT YOU WILL GET:

  • Industry competitive compensation.
  • Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability, and more.
  • 401k with employer match and no vesting.
  • Paid Vacation & Holidays.
  • Profit Sharing.
  • Paid Parental Leave.
  • Subsidized child-care.
  • Tuition Reimbursement.
  • Pet Insurance.
  • Corporate Social Responsibility including recycling, sustainability, and volunteering.
KNAPP Inc. is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status, or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy, and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during off-hours.

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