Customer Service Representative

4 weeks ago


Philadelphia, Pennsylvania, United States State Farm Insurance Full time

Job Summary
As an Assistant at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and processing policy changes. You will also collaborate with team members to ensure efficient workflow and timely completion of tasks, maintain accurate and up-to-date customer records, and handle incoming and outgoing calls professionally and courteously.

Key Responsibilities
• Assist customers with their insurance needs
• Provide guidance and support to customers in selecting appropriate insurance coverage
• Stay updated on insurance products, industry trends, and regulations
• Assist in organizing and coordinating customer events and promotional activities

Requirements
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills



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