Customer Service Associate West Pasco Tent

7 days ago


Holiday, Florida, United States Metropolitan Ministries Full time
About Metropolitan Ministries

Metropolitan Ministries is a grassroots, donor, and volunteer-fueled community nonprofit that has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay since 1972.

Job Summary

We are seeking a Customer Service Associate to support our West Pasco Tent Donor Lane during the holiday season. The successful candidate will be responsible for greeting and thanking donors, collecting donations, and training and overseeing volunteers.

Key Responsibilities
  • Greet and thank each donor who drives through the West Pasco Tent Donor Lane
  • Assist with collecting donations and recording donation amounts
  • Collect donor bio information digitally and send donor an emailed receipt
  • Train and oversee volunteers assigned to West Pasco's Donor Lane
  • Assure protein counts are recorded in appropriate tracking software
  • Support the tent team in other tasks as assigned
Requirements

To be successful in this role, you will need:

  • A high school diploma or GED completed
  • Training and/or experience in customer service preferred
  • Ability to work within a multi-disciplinary team framework
  • Effective communication skills in English
  • Dependability and maturity
  • Ability to plan and organize work and attend to detail
  • Customer service-oriented, positive, and helpful attitude
Physical Requirements

This role requires:

  • Hearing and speaking ability which allows for effective oral communication of information
  • Physical, emotional and spiritual stamina to handle job-related issues and stress
  • Ability to lift 40 lbs and work in an area where temperature is not regulated
What We Offer

We offer a seasonal position with a salary of $15.50 per hour, working Monday through Friday, 8:15a to 5:30p, with 3.75 hours of overtime per week. This is a great opportunity to make a difference in your community and gain valuable experience in customer service and team management.



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