Customer Service Representative
3 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Southeastern Grocers. As a Customer Service Associate, you will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining a clean and organized store environment.
Key Responsibilities:
- Provide excellent customer service by greeting, assisting, and thanking customers in a prompt, courteous, and friendly manner.
- Address customer issues and complaints in a professional and timely manner, escalating them to management as needed.
- Coordinate daily store cash and accounting functions, maintaining accurate records and reports.
- Stay up-to-date on front-end operations, policies, and procedures to ensure seamless service delivery.
- Manage ACM lanes, troubleshoot equipment issues, and maintain a clean and organized work area.
- Exhibit professional telephone etiquette and maintain confidentiality of customer information.
- Perform other job-related duties as assigned.
Requirements:
- High school diploma or equivalency.
- Ability to read, write, and speak English proficiently.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred Qualifications:
- Demonstrated strong customer service communication skills.
- Proficient working knowledge of office, front-end systems, and equipment.
- Proficient computer skills.
- Good organizational skills and a high standard of integrity and reliability.
Working at Southeastern Grocers:
We are committed to creating a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves.
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