Customer Service Representative

3 days ago


Holiday, Florida, United States Southeastern Grocers Full time
Job Title: Customer Service Associate

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Southeastern Grocers. As a Customer Service Associate, you will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining a clean and organized store environment.

Key Responsibilities:

  • Provide excellent customer service by greeting, assisting, and thanking customers in a prompt, courteous, and friendly manner.
  • Address customer issues and complaints in a professional and timely manner, escalating them to management as needed.
  • Coordinate daily store cash and accounting functions, maintaining accurate records and reports.
  • Stay up-to-date on front-end operations, policies, and procedures to ensure seamless service delivery.
  • Manage ACM lanes, troubleshoot equipment issues, and maintain a clean and organized work area.
  • Exhibit professional telephone etiquette and maintain confidentiality of customer information.
  • Perform other job-related duties as assigned.

Requirements:

  • High school diploma or equivalency.
  • Ability to read, write, and speak English proficiently.
  • Authorization to work in the United States or the ability to obtain the same.
  • Successful completion of pre-employment drug testing and background check.

Preferred Qualifications:

  • Demonstrated strong customer service communication skills.
  • Proficient working knowledge of office, front-end systems, and equipment.
  • Proficient computer skills.
  • Good organizational skills and a high standard of integrity and reliability.

Working at Southeastern Grocers:

We are committed to creating a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves.



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