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Customer Service Representative

2 months ago

London, Kentucky, United States Nesco Resource Full time
Job Summary

Nesco Resource is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Inquiries: Respond to customer inquiries in a professional and courteous manner, providing accurate and timely information to resolve issues.
  • Documentation: Document customer inquiries and interactions in a database, ensuring accurate and up-to-date information.
  • Verification: Verify customer information, making corrections and updates as necessary to ensure accuracy.
  • Follow-up: Follow up with customers as necessary to ensure their issues are resolved and they are satisfied with the service received.
  • Performance Improvement: Use statistical data to identify areas for improvement and implement changes to enhance customer service performance.
  • Outbound Calling: Conduct outbound calls to survey clients and gather information to improve service delivery.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Prior call center or customer service experience highly desirable.
  • Communication Skills: Effective verbal and written communication skills required.
  • Multi-tasking: Ability to multi-task and prioritize tasks to meet customer service goals.
  • Technical Skills: Knowledge of computer systems, internet search engines, and ability to navigate multiple windows/tabs.
  • Physical Demands: Ability to sit for extended periods of time.
Benefits

Nesco Resource offers a comprehensive benefits package, including a Minimum Essential Coverage (MEC) plan, 401K, and Employee Assistance Program (EAP) services.

We are an equal employment opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.