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Senior Registrar for Emergency Services
2 months ago
Position Overview
The Senior Registrar in the Emergency Center plays a crucial role in ensuring efficient patient registration and exceptional service delivery. This position involves a variety of responsibilities aimed at enhancing the patient experience and supporting the registration team.
- Expertise in Registration: Serve as a knowledgeable resource for the Registration team, guiding them through daily tasks and challenges.
- Problem Resolution: Address and resolve issues that arise in the registration process, ensuring smooth operations.
- Customer Service Excellence: Provide outstanding customer service, greeting patients warmly and responding to their needs promptly.
- Patient Registration: Accurately register patients for various types of visits and services using the EPIC system.
- Information Verification: Confirm patient details with third-party payers to ensure accuracy and compliance.
- Insurance Coordination: Gather insurance referrals and liaise with patients and healthcare providers regarding authorization and referral processes.
- Financial Review: Conduct financial assessments and prepare complex estimates before cases are referred to the Financial Advisor team.
- Process Improvement: Engage in initiatives aimed at enhancing operational efficiency, including new process development and training for new hires.
- Service Standards: Uphold and exceed Spectrum Health's Customer Service Standards, which emphasize Service, Ownership, Attitude, and Respect.
Qualifications
Required:
- High School Diploma or equivalent.
- Minimum age of 18 years.
- At least 2 years of relevant experience in a similar role.
Preferred:
- Associate's Degree in business, management, or a related field.
- Bachelor's Degree in business, management, or a related field.
About Spectrum Health
Spectrum Health is dedicated to providing personalized healthcare solutions to patients and communities. Our commitment to excellence drives us to continuously improve and innovate in our services.
