Senior Registrar

As a Senior Registrar in our Emergency Center, you will play a critical role in delivering exceptional patient care and ensuring seamless registration processes. Under the direction of the Patient Access Registration Front Line Manager, you will serve as a subject matter expert, mentoring staff to exceed Corewell Health and departmental standards. You will perform as a Management Team representative in supervisor's absence, resolving problems/issues/questions/concerns and initiating downtime and disaster procedures as appropriate.

• Perform all Registrar tasks and serve as an expert resource for Registration staff, assigned to various work areas as needed to provide registration services to clinical departments and patient services.
• Excellent customer service skills, responding promptly with a warm and friendly reception, directing patients to appropriate settings, explaining and apologizing for any delays, maintaining professionalism and diplomacy at all times.
• Register patients for each visit type and admit type, collecting and documenting all required demographic and financial information, activating, converting, and discharging visits on EPIC.
• Scrutinize patient insurance(s), identifying the correct insurance plan, selecting appropriately from the EPIC, and documenting correct insurance order, applying recurring visit processing according to protocol.
• Verify patient information with third-party payers, collecting insurance referrals and documents on EPIC, communicating with patients and physician/office regarding authorization/referral requirements, obtaining financial responsibility forms or completed electronic forms with patients as necessary.
• Complex Financial Advocacy: Assertively and professionally seek to handle financial advocacy activities, working with Financial Representatives, Patient Financial Services, outside resources (ADVOMAS and Collection Agencies) as necessary to resolve questions, initiate payment plans & re-bills, and obtain payments as appropriate.
• May perform financial reviews and calculate complex estimates prior to cases going to the Financial Advisor team.
• Review/obtain/witness hospital consent forms, and Notice of Privacy Practices with patient/family, screen outpatient visits for medical necessity, provide cost estimates, collect and document Advance Directive information, educating and providing information as necessary, collect and document Medicare Questionnaire, issue Medicare Letter as required by Government mandates, and enter data according to the Meaningful Use requirements.
• May issue receipts and complete cash balance sheets in specified areas where appropriate, utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, communicating with physician/office staff as necessary to clarify, determine & document ICD-10 codes, performs medical necessity check and issue ABN as appropriate for Medicare primary outpatients, note: excluding lab-only outpatients.
• Mark duplicate Medical Records for merge: Research potential duplicate records to determine that the past and current status is correct, utilize all system resources and contact patient if necessary.
• Affix wristbands to patients, prepare patient charts, manage/prepare miscellaneous reports, schedules, and paperwork, maintain inventory of supplies.
• May assist with scheduling and review of initial time off requests for further management review.
• Completes audits and task lists as assigned by the management team.
• Acts as a preceptor or shadows newer staff as assigned by Supervisor, follows the specific standards as defined in the department professionalism policy, maintains or exceeds the department-specific individual productivity standards, collection targets, quality audit scores for accuracy.
• Initiates and execute Epic downtime, disaster procedures/disaster drills as appropriate.
• Communicate with leaders throughout the organization as appropriate to resolve issues utilizing chain of command process.
• Work with Supervisor on process improvement projects, new process flows, new hire training, and other projects as needed.
• Merge Duplicate Medical Records: Research potential duplicate records to determine that the past and current records are truly the same, contact patient directly as necessary.
• Participate with Joint Commission, or other regulatory reviews as needed.
• Correct work queue accounts and Insurance rejections within 1-2 business day(s) to support an efficient billing process.
• Perform other duties as assigned by the team or supervisor.

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders, and innovators that continue to build on one shared mission statement - to improve health, instill humanity, and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.