Senior Registrar for Emergency Services

2 months ago


Royal Oak, Michigan, United States Spectrum Health Full time

Position Overview

The Senior Registrar for the Emergency Center plays a crucial role in ensuring efficient patient registration and service delivery. This position requires a dedicated professional who can effectively manage registration tasks while providing exceptional support to the Registration team.

Key Responsibilities

  • Oversee all registration activities and serve as a knowledgeable resource for the Registration personnel.
  • Address and resolve daily operational challenges with a focus on customer satisfaction.
  • Exhibit outstanding customer service skills, ensuring a welcoming and friendly environment for all patients.
  • Facilitate patient registration for various visit types and service areas using the EPIC system.
  • Confirm patient details with third-party payers to ensure accuracy.
  • Gather insurance referrals and liaise with patients and healthcare providers regarding authorization and referral processes.
  • Conduct financial assessments and prepare complex estimates prior to referrals to the Financial Advisor team.
  • Engage in process enhancement initiatives, develop new workflows, and contribute to training for new hires.
  • Uphold or surpass Spectrum Health's Customer Service Standards: Service, Ownership, Attitude, and Respect.

Qualifications

Required:

  • High School Diploma or equivalent.
  • Minimum age of 18 years.
  • At least 2 years of relevant experience in a similar role.

Preferred:

  • Associate's Degree in business, management, or related fields.
  • Bachelor's Degree in business, management, or related fields.

About Spectrum Health

Spectrum Health is dedicated to providing personalized healthcare services to patients and communities. Our organization is recognized nationally for its commitment to excellence and continuous improvement in healthcare delivery.


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