Technical Support Coordinator

2 weeks ago


The Woodlands TX USA, United States Centric Infrastructure Group Full time
Job Title: Technical Support Coordinator

The Technical Support Coordinator position is a key role within the Centric Infrastructure Group team, responsible for providing exceptional customer service and technical support to our clients. This role requires a strong understanding of telecommunications systems, fiber optic networks, and customer service principles.

Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues with fiber optic networks and telecommunications systems
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Develop and maintain knowledge of telecommunications systems, fiber optic networks, and customer service principles
  • Stay up-to-date with industry trends and developments in telecommunications and customer service
Requirements:
  • Bachelor's degree in a technical field, such as telecommunications or computer science
  • 3+ years of experience in a technical support role, preferably in the telecommunications industry
  • Strong understanding of telecommunications systems, fiber optic networks, and customer service principles
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
Why Join Our Team:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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