Technical Support Specialist

2 weeks ago


The Woodlands, United States Centric Infrastructure Group Full time
Job Title: Technical Support Coordinator

Centric Infrastructure Group is seeking a highly skilled Technical Support Coordinator to join our team. As a Technical Support Coordinator, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and collaborating with internal teams to ensure seamless operations.

Key Responsibilities:
  • Provide timely and effective technical support to customers via phone, email, and chat
  • Collaborate with internal teams to resolve technical issues and improve customer experience
  • Monitor and troubleshoot network environmental alarms to ensure quick resolution
  • Provision equipment, including U4, U6, ONTs, and fiber-related equipment
  • Assist with customer inquiries, questions, and concerns, and provide education and recommendations on services and products
  • Interface with customer and technical service departments to collaborate on subscriber issues and develop troubleshooting and corrective action plans
  • Ensure all work is completed in accordance with company procedures and in compliance with applicable laws and guidelines
Requirements:
  • 3+ years of experience in a similar technical role within the telecommunications industry
  • Monitoring network environmental alarms and troubleshooting from a centralized Network Operations/Data Center environment
  • Basic IP Networking skills
  • Data communications, digital communications, operating systems, and applications, telecommunications, computer support, project management, and/or power
  • Demonstrated telephone, communications, and interpersonal skills
  • Must have an understanding of networks
  • Proficiency in the use of a computer and software applications, including Microsoft Office
  • Ability to work on multiple projects simultaneously and adapt to changing priorities
Preferred Qualifications:
  • Bachelor's degree in a Technical related area of study
  • Cisco and/or Unity router and switch familiarity/knowledge
  • Prefer related work experience in a Telecommunications environment where Fiber Optic cable is offered
  • Desired Certifications: CCNA and/or Calix
  • Experience with PON (GPON, XGS-PON, etc.) networks and equipment helpful
Why Join Our Team?
  • Competitive base pay + Bonus
  • Great benefits (Blue Cross Blue Shield Tx)
  • Generous PTO Policy
  • 10 Company Paid Holidays
  • 401(k) plan with 5% match

Centric Infrastructure Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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