Customer Service Associate
3 weeks ago
A Customer Service Representative is needed to deliver exceptional experiences for our guests at the Oxford Casino Hotel.
**Key Responsibilities:**
- Ensure efficient operations by adhering to Standard Operating Procedures (SOPs).
- Deliver and dispense items as ordered by guests, ensuring accuracy and timely service.
- Manage guest banking, including processing takeout checks.
- Operate point of sale equipment to enter orders and close out checks with kitchen personnel.
- Utilize equipment such as soda, juice, and milk dispensers to provide beverages.
- Serve as a role model for the company, responding to questions and concerns in a positive manner.
- Maintain attention to detail, ensuring accuracy in Season Express, checks, and showcase maintenance.
- Perform under stressful situations, working effectively in small quarters with limited space.
- Work in a non-smoking area, adhering to health and safety guidelines.
- Interact with communication devices, including telephones and bulletin boards.
- Engage with guests to build rapport and foster loyalty opportunities.
- Maintain confidentiality and security of sensitive information.
- Stay informed about applicable laws and operate within established guidelines.
Salary:$25,000 - $35,000 per year
Benefits:
- Competitive salary
- Oxford Casino Hotel benefits package
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