Customer Service Professional
3 days ago
At The Boyd Group, we are committed to providing exceptional customer service. As a Customer Service Representative, you will play a critical role in ensuring that our customers receive the best possible experience. We offer a competitive salary of $16.00 - $21.00/hour, based on experience.
Key Responsibilities:
- Execute the WOW plan consistently.
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
- Retrieve insurance assignments and obtain necessary repair authorization documentation in a timely manner.
- Prepare RO work packets consisting of QC checklists, work orders, parts lists, and windshield tags.
- Record all communication with customers or insurance partners during the repair process using CCC One notes.
- Confirm car rental information and update CCC One with rental car usage information.
- Manage ARMS throughout the day to ensure all vehicles appearing in the system are also noted in CCC One.
Requirements:
- High School Diploma or GED.
- Minimum 1 year of experience in a similar role.
- Preferred: 1 year in an auto body or similar work environment with previous customer service experience.
Skills/Abilities:
- Ability to function well in a fast-paced environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
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