Casino Hotel Guest Service Coordinator

4 days ago


Oxford, Maine, United States Oxford Casino Hotel Full time
Join Our Team

We are excited to announce an opportunity for a highly motivated and experienced individual to join our team as a Hotel Front Desk Agent at Oxford Casino Hotel.

As a Hotel Front Desk Agent, you will be responsible for providing exceptional customer service to all guests and team members, while maintaining a positive and professional demeanor. You will be the face of our hotel, and your interactions with guests will set the tone for their stay with us.

We are looking for someone who is highly organized, efficient, and able to multitask in a fast-paced environment. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities:

  • Provide exceptional customer service to all guests and team members
  • Maintain a positive demeanor and be knowledgeable of procedures
  • Efficiently check guests in and out of the hotel
  • Process transactions associated with guest stays
  • Perform nightly audit and reconcile guest folios
  • Sell items from the retail gift shop
  • Maximize sales revenues through up-selling and marketing promotions
  • Communicate effectively with housekeeping and other casino departments

Requirements:

  • High school diploma or equivalent required
  • Minimum of one year prior experience in guest service capacity
  • Ability to multitask and work in a fast-paced environment
  • Excellent communication skills, both written and verbal

Estimated Salary: $55,000 - $70,000 per year, depending on experience.



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