Facilities Operations Supervisor

2 weeks ago

Bothell, Washington, United States UDR Full time

UDR, Inc. and its affiliated companies are looking for a Facilities Operations Supervisor to enhance our team. Are you passionate about delivering exceptional service and creating a remarkable experience for residents? Do you aspire to be a 'Service Champion' and play a vital role in ensuring customer satisfaction?

As a Facilities Operations Supervisor, you will have daily opportunities to provide outstanding service to our residents, ultimately driving customer satisfaction and loyalty.

Key Responsibilities:

  • Oversee, guide, and manage the service team in their daily operations.
  • Conduct interviews, onboarding, training, and mentoring for the service team while providing performance feedback to the Community Director.
  • Establish standards for the cleanliness and overall presentation of the community's grounds, amenities, building exteriors/interiors, market-ready units, and common areas to ensure they reflect the community's high standards.
  • Coordinate and assist the service team with apartment turnovers and service requests, inspecting vacant units to ensure readiness for new residents.
  • Manage contractor scheduling for apartment turnovers and repairs, monitor progress, and conduct final inspections of completed work.
  • Address escalated maintenance and customer service issues by taking appropriate actions to restore service within established quality and time standards.
  • Identify and implement strategies to enhance resident satisfaction and service quality.
  • Maintain positive relationships with residents, ensuring their expectations are met.
  • Analyze Net Promoter Score (NPS) feedback to proactively enhance the resident experience and overall perception.
  • Manage vendor relationships and order supplies/equipment to maintain inventory levels within budget.
  • Assist with pre-move-out inspections in a timely manner.
  • Conduct community inspections, lead safety meetings, and uphold safety standards to ensure resident well-being and mitigate liability.
  • Participate in after-hours on-call rotation as required.
  • Perform additional duties as assigned or necessary.
Required Competencies:
  • Organizational Skills: Ability to coordinate resources effectively to achieve goals; adept at managing multiple tasks simultaneously.
  • Time Management: Efficient use of time, prioritizing vital tasks to maximize productivity.
  • Analytical Problem Solving: Employs logical methods to tackle complex issues and identifies hidden challenges.
  • Customer Orientation: Committed to meeting the needs of both internal and external customers, building trust and respect.
Qualifications:
  • Experience in a supervisory or managerial role.
  • Background as a Facilities Operations Supervisor, Assistant Facilities Supervisor, or Lead Maintenance Technician in the multi-family or hospitality sectors.
  • Proficient in residential HVAC, plumbing, electrical systems, appliance repair, painting, and drywall work.
  • Strong customer service background.
  • Competent in modern technology, particularly computers and smartphones.
  • Valid driver's license and willingness to participate in on-call responsibilities.
Educational Background:
  • High school diploma or equivalent preferred.
  • EPA Type II or Universal certification preferred.
  • Certified Pool Operator (CPO) certification is a plus.
Career Development Opportunities:

We provide ongoing educational opportunities to support the skill development of our employees and foster a culture of growth and advancement in their career aspirations. Our employees are our most valuable asset.

Comprehensive Benefits:

We offer a robust benefits package, including apartment rental discounts, a company-matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year), company-observed holidays, discounts for living in our premier communities, tuition reimbursement, company-sponsored events, community service days, and our annual President's Club event recognizing associates for exceptional service and operational excellence.

Additional Benefits Include:

• Medical, Dental, Vision Plans

• Lifestyle Flexible Spending Account

• Medical Flexible Spending Account

• Dependent Care Spending Account

• Supplemental Term Life Insurance

• Voluntary Cancer Insurance

• Supplemental Short-Term Disability Insurance / AD&D Insurance

• Voluntary Long-Term Care Insurance

• 401(k) Plan with company match

• Rent Discount

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the largest owners and managers of residential apartment communities in the nation. Join a company that leads the industry in transformational change and operational innovation.

Equal Employment Opportunity:

UDR is proud to provide equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to maintaining a diverse workforce and an inclusive work environment with equitable access and opportunities for associates to participate, grow, and reach their full potential.

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