Assistant Store Manager

5 days ago

Goshen, Indiana, United States Community Choice Financial Family of Brands Full time
About the Role

We are seeking a highly skilled and experienced Assistant Store Manager to join our team at Community Choice Financial Family of Brands. As a key member of our store management team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring the overall success of our store.

Key Responsibilities
  • Customer Service Leadership: Develop and implement strategies to deliver exceptional customer service, ensuring that customers receive a positive and personalized experience.
  • Team Management: Lead, train, and coach a team of customer service representatives to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Store Operations: Oversee the day-to-day operations of the store, including managing inventory, maintaining a clean and organized store environment, and ensuring compliance with company policies and procedures.
  • Risk Management: Assess and manage risk associated with financial transactions, ensuring that all transactions are processed in accordance with company policies and procedures.
  • Compliance: Ensure that all store operations are in compliance with company policies, procedures, and regulatory requirements.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum one year experience in customer service, sales, or retail, with at least 3 months of supervisory, key holder, or relevant leadership experience.
  • Skills: Excellent verbal and written communication skills, ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Physical Demands: Ability to remain in a stationary position for long periods, move and transport up to 25 pounds, and operate mechanical controls.
Preferred Qualifications
  • Leadership Experience: Leadership experience in a sales or customer service-oriented position.
  • Management Experience: Management experience in retail, convenience store, grocery, financial, service, or related industries.
  • Financial Experience: Experience in check cashing, document verification, money order processing.
  • Language Skills: Bilingual English/Spanish is a plus and may be required for certain locations.
What We Offer
  • Comprehensive Training: Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
  • Performance-Based Career Advancement: Opportunities for career advancement based on performance.
  • Competitive Benefits: Multiple coverage choices for medical insurance, traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program, and more.

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