Member Support Specialist

2 weeks ago


Salem, Oregon, United States PacificSource Administrators, Inc. Full time
Job Title: Member Support Specialist

We are seeking a highly skilled and compassionate Member Support Specialist to join our team at PacificSource Administrators, Inc. As a key member of our case management team, you will play a vital role in supporting our members with complex psycho-social issues that create barriers to adherence with medical regimens and achievement of optimal health outcomes.

Key Responsibilities:
  • Develop and implement personalized goals and plans to assist members in navigating the healthcare system.
  • Provide education and support to members on understanding and working within the parameters of their benefit structure.
  • Utilize motivational interviewing and patient-engagement techniques to support members in achieving optimal health outcomes.
  • Identify community resources and make referrals to members as appropriate.
  • Serve as a liaison between members and providers/agencies.
Requirements:
  • A minimum of three years of experience in community services or healthcare agencies focused on coordination services.
  • Experience in health insurance and delivering group presentations is preferred.
  • High school diploma or acceptable alternative.
  • Medical terminology and proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
What We Offer:
  • Competitive wages and outstanding benefits, including telecommuting.
  • Opportunities for learning development and career advancement.
  • A commitment to support the communities we serve.
  • A belief in the importance of work-life balance.

PacificSource Administrators, Inc. is an equal opportunity employer and a company that values diversity and inclusion. We are committed to creating a workplace where individual differences are appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths.



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