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Northern California Team Lead
2 months ago
Job Summary
Galileo Camps is seeking an experienced leader to join our team as a Field Operations Manager. This role will be instrumental in creating a best-in-class staff experience for our Camp Directors and summer staff, which in turn will create an exceptional camp experience for our valued families.
Key Responsibilities
- Manage a team of Camp Directors, creating professional development opportunities, giving timely feedback, and ensuring safe, welcoming staff teams that value belonging, joy, and camp innovation & fun.
- Partner with the Area Director, develop camp operating plans for each managed site and train Camp Directors on all logistics and operations.
- In partnership with the Learning and Development team, develop content for training Camp Directors, including facilitating retreat logistics and content, developing coaching materials, and deploying coaching capacity across sites.
- Create a community within your area and beyond through networking, insight sharing, and participating in regional events and activities to ensure that the critical elements of Galileo camp culture are modeled to their staff and campers.
- Serve as an escalation point for your team on issues or challenges that they do not feel prepared to resolve on their own; assist in resolution that balances customer care and program needs.
- Serve as an ambassador for Camp Galileo in Northern California by providing support and management of marketing efforts to increase enrollment across the area.
- Foster relationships in the community through building relationships with school site partners and customers, developing communications for schools, and representing Galileo at marketing events.
- Monitor and respond to feedback from customers and staff based on on-site observation–to identify and mitigate challenges and performance gaps.
- Partner with our People Operations Team to hire, onboard, train, and support our Camp Director team throughout the hiring process and the pre-camp season.
Requirements
- Bachelor's degree or equivalent experience
- Experience in multi-site staff management and managing programs or services
- Experience with marketing and community communications preferred
- Minimum 2 years experience working with K-8 education; experience working at camps and/or out-of-school time programs a bonus
- Minimum 3 years experience managing individuals and a team
- Experience with staff hiring, recruiting, training, development, and giving feedback
- Ability to travel in and around the Greater Bay Area, including to sites throughout the South Bay and SF Peninsula
What We Offer
- No-cost medical insurance (additional plans and options to add dependents available at cost)
- Vision and Dental Insurance
- 401k benefits after 1 year of employment
- Flexible Paid Time Off - time off is not limited, and we strongly recommend that employees take time off to rest and recharge. Sick pay is accrued in accordance with local laws.
- Unlimited free camp for your child(ren), OR two free weeks to be gifted (including AM/PM Extended Care)
- 15% Friends and Family Discount for Galileo Camps
- Priority scholarship nominations for Galileo Camps
- Generous parental leave and extensive support with leave planning
- Employee Assistance Program, options for life insurance, and more
- Membership in the Galileo Alumni Community of over 20,000 inspiring changemakers
