Leasing Associate

4 weeks ago

Oakland, California, United States Holland Partner Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Leasing Associate to join our team in Northern California. As a key member of our sales team, you will be responsible for leasing apartment homes to potential residents and providing exceptional customer service.

Key Responsibilities
  • Act as the first point of contact for potential residents, providing a warm and welcoming experience.
  • Responsible for leasing apartment homes, including touring properties, following up with leads, and coordinating move-ins.
  • Develop and maintain relationships with residents, responding to their concerns and needs in a timely and professional manner.
  • Stay up-to-date on all information regarding the lease document, community amenities, and vacant units.
  • Work collaboratively with the Asset Strategy team to increase property income, resident retention, and lease renewals.
  • Collect security deposits, rents, and other funds associated with leasing, and document each transaction properly.
  • Maintain accurate documentation and follow up on all leasing activity, including phone calls, guest visits, new leases, and lease renewals.
  • Promote positive online reviews to support reputation management goals.
  • Maintain confidentiality of sensitive documents and information.
  • Regularly inspect the customer journey path to ensure information accuracy and property cleanliness.
  • Participate in Market Surveys, Quarterly Competitive Market Assessments, and Outreach Marketing activities to support the success of the property.
  • Organize and attend community recreational and social activities.
  • Maintain a positive relationship with all Sales and Maintenance staff to ensure excellent inside customer service, teamwork, and accountability.
  • Represent the community and Holland Partner Group in a professional manner at all times.
  • Conform to company apparel standards and set a positive example for all Associates.
Requirements
  • High school diploma or equivalent required; college degree or related coursework preferred.
  • One to two years of customer service and/or sales experience required; retail experience preferred.
  • Thorough knowledge of Landlord Tenant and Fair Housing Laws.
  • Excellent communications and organizational skills.
  • Ability to work in a mobile leasing environment.
  • Skilled in Microsoft Word, Excel, and Outlook; Yardi software preferred.
  • Basic office organizational skills.
  • Ability to understand and clearly explain legal and lease documents.
  • Ability to work well with people and develop a positive rapport.
  • Strong diplomacy skills.
  • Strong verbal and written communication skills.
  • Ability to accurately perform basic to intermediate mathematical functions.
  • Independent decision-making ability within set parameters.
  • Ability to prioritize and accurately perform multiple tasks concurrently.
  • Strong customer service orientation.
Benefits

Holland Partner Group offers a competitive and comprehensive benefits package, including health care benefits, income replacement, and retirement savings through our 401(k) plan. We also offer paid time off, paid holidays, and opportunities for professional growth and development.

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