Fulfillment Center Director

1 week ago


Louisville, Kentucky, United States ShipMonk Full time
General Manager

At ShipMonk, we are seeking a highly skilled and experienced General Manager to lead our fulfillment center in Louisville, KY. The successful candidate will play a crucial role in developing, executing, and maintaining our operations and company culture, focusing on customer service, performance, and growth.

Key Responsibilities
  • Leadership and Management
    • Create and maintain a safe and healthy work environment for all employees and managers
    • Hire, train, and develop the FC management team, overseeing career progression and performance management across all operational shifts and departments
  • Performance and Productivity
    • Drive FC performance across all key performance indicators (metrics) - Safety, Customer, Quality, Productivity
    • Proactively identify problem areas and create process improvement initiatives geared towards improving Safety, Customer, Quality, and Productivity performance
  • Collaboration and Partnership
    • Collaborate with site-level and network-wide leadership teams to design and deploy productivity plans to ensure adherence to business goals
    • Regularly review and adjust site labor plan to align with capacity needs and workforce retention and engagement needs
  • Strategic Planning and Partnerships
    • Collaborate with the HR, Finance, Systems & Automation, and Facilities teams to create an effective partnership across key business units
    • Partner with fellow GMs and network-wide leadership to establish foundational standards, processes, and systems to support rapid expansion
Requirements
  • Education and Experience
    • Bachelor's degree in Supply Chain Management, Logistics, Engineering, or Business Administration (MBA or Master degree is a plus)
    • 3+ years of operational management experience, managing a large facility
  • Skills and Qualifications
    • Experience and knowledge of 3PL operations, continuous improvement, and Six Sigma
    • Proven track record of successfully hiring, training, and engaging a large workforce
    • Strong problem-solving and analytical skills
    • Strong technical skills with advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.

We are proud of our dedicated and brilliant employees who collaborate to provide first-class service, solve problems, and work together to get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values.



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