Center Operations Director

8 hours ago


Louisville, Kentucky, United States Concentra Full time
Center Operations Director

At Concentra, we are seeking a highly skilled and experienced Center Operations Director to join our team. As a key member of our patient care team, you will play a vital role in delivering exceptional care to our patients and ensuring the optimal level of care and customer service is delivered to all customers.

Responsibilities:
  • Lead and manage all center support staff to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience.
  • Oversee the daily operations of the medical facility, including coordinating center activities, general facility management, and overseeing patient flow throughout the center.
  • Support the medical and therapy providers in the delivery of patient care, ensuring that all patients receive the highest level of care and service.
  • Develop and implement process improvements to ensure optimal patient care, quality, and safety.
  • Manage key operations metrics, including Turn Around Time (TAT), Net Patient Experience Rating (NPER), and Pearl C4, to ensure that the center is meeting its business plan goals.
Requirements:
  • Bachelor's degree preferred, or equivalent education and experience.
  • At least three or more years of work leadership or operations management experience, preferably in healthcare or customer service.
  • Strong service mentality, attention to detail, sense of urgency, initiative, and flexibility.
  • Ability to make decisions or solve problems using logic and propose quality solutions.
  • Outstanding customer service skills, with the ability to deal with people in a tactful and professional manner.

We offer a competitive salary and benefits package, including 401(k) retirement plan, medical, vision, prescription, telehealth, and dental plans, life and disability insurance, paid time off, and extended illness days. We are an equal opportunity employer and welcome applications from diverse candidates.


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