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Medical Office Support Representative
2 months ago
At Northwestern Memorial Healthcare, we are committed to delivering outstanding healthcare services with a focus on patient satisfaction. Our organization values its employees and offers a comprehensive benefits package that includes tuition assistance, loan repayment options, and 401(k) contributions.
Position Overview:The Patient Services Representative is essential in supporting the mission and values of our healthcare organization. This role is centered around providing exceptional service in a medical office environment, ensuring that patients and healthcare professionals receive the necessary assistance both in-person and via telephone, while also managing administrative duties.
Key Responsibilities:- Greet patients warmly, gather essential information, and oversee patient registration processes.
- Maintain and update patient and organizational records, schedule appointments, and manage incoming patient inquiries.
- Facilitate external testing for patients and serve as a liaison between patients and the healthcare practice.
- Uphold patient safety and confidentiality in all aspects of work.
- Prepare daily reconciliation reports and maintain organized patient files.
- Process medical record requests from various sources.
Essential:
- High School diploma or equivalent qualification
Desirable:
- Experience in medical office coding
- Prior experience in a physician's office or customer service setting
Join Northwestern Memorial Healthcare, an organization that champions equal employment opportunities and values diversity within the workplace. Elevate your career with us.
