Service Advisor

3 weeks ago


Marysville, Washington, United States Performance Columbus Full time
Service Advisor Job Description

At Performance Columbus, we're seeking a skilled Service Advisor to join our team. As a key member of our service department, you'll play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Proactively greet all customers with a professional and friendly attitude
  • Establish and maintain strong customer relationships to encourage repeat and referral business
  • Document and deliver fair, competitive, and transparent price quotes with the customer and dealership's best interests in mind
  • Listen to customers to determine their primary concern and review additional maintenance needs
  • Provide all customers with a full explanation of the action plan, including a market price analysis of area competition to justify our price

Requirements:
  • Casual, uninhibited, and persuasive extrovert with a tendency for informality
  • Persuasive, risk-taker; quick to connect and a strong drive for results
  • Friendly, understanding, willing, and patient team player
  • Prior experience in account management, customer service, or retail sales required
  • Previous automotive service department or dealership experience highly preferred
  • Strong listening and problem-solving skills
  • High school diploma or equivalent
  • Valid driver's license without restrictions

Why Join Our Team?
  • Associate recognition occurs daily through in-store programs, along with our monthly Feed the Machine incentive program
  • TOP Performer opportunities in our Drive for Success programs provide a financial benefit as well as a personal enjoyment for associates and their families
  • Employee Benefits Package: TOP Level Compensation, HSA/FSA Health Plan, Dental/Vision Plan, Short/Long Term Disability, Life Insurance, Company Match Retirement, Paid Time Off, Employee Purchase Program


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