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Technical Support Specialist

2 months ago

Southlake, Texas, United States Carroll Independent School District Full time
Position Type:
Technology Support Specialist

Location:
Administration

MISSION:
Carroll Independent School District is dedicated to educating and inspiring every student through a tradition of excellence and innovation in academics, character, and service for lifelong success.

JOB SUMMARY:
The Technical Support Specialist plays a crucial role in fostering an individualized educational experience that challenges each student in alignment with the District's mission. This position is responsible for the installation, configuration, maintenance, and troubleshooting of all technology-related hardware and software. The Specialist will deliver technical support via phone, remote access, and in-person assistance to district users, covering areas such as file and print services, email services, media services, directory services, and desktop applications.

QUALIFICATIONS:
  • Education, Certification, Soft Skills
  • Preferred Associate's degree in a technical discipline
  • High School Diploma
  • CompTIA A+, Network+, Dell, and Microsoft certifications are advantageous
  • Exceptional written and verbal communication skills
  • Strong organizational abilities
  • Dedicated to providing outstanding customer support and satisfaction
  • Enthusiastic about technology; self-driven
  • Required Experience
  • Minimum of 2 years in desktop hardware/software support (preferred)
  • Experience in supporting Windows desktop environments within Active Directory
  • Familiarity with desktop management/imaging software
  • Experience in supporting networked computers, applications, and printers
  • Proficient in Microsoft Office suite (2003/2007)
  • Basic understanding of TCP/IP, DHCP, and NIC configurations
  • Adept at analyzing and resolving hardware, software, and network issues
MAJOR RESPONSIBILITIES:
  • Install, configure, maintain, troubleshoot, document, and inventory all District technology assets, including but not limited to PCs, laptops, network printers, instructional audio/visual equipment, handheld devices, wireless systems, and other networked devices
  • Utilize logic and creativity to analyze and resolve technology challenges, adhering to established procedures and demonstrating a commitment to problem resolution
  • Log and track technology requests using helpdesk software, ensuring timely resolution or escalation of issues
  • Conduct hardware/software installations, application testing, desktop configurations, desktop imaging, system monitoring, and user account management (adds, moves, deletes)
  • Address inquiries and resolve issues for users in person, via telephone, or through remote access; assess end-user needs and provide training on hardware, software, and applications as necessary
  • Perform after-hours system upgrades and technical support as required
  • Stay informed of innovative practices and maintain current/relevant industry certifications
  • Exhibit adaptability and flexibility in response to changes in workload, techniques, and procedures
  • Maintain a customer service-oriented approach and uphold a professional demeanor in all district interactions
  • Adhere to safety protocols
  • Support the district/department's goals and objectives while following policies
  • Perform additional duties as assigned
SALARY FROM:
$37,290

DUTY DAYS:
226

Attachment(s):
  • Technology - Support Services