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Customer Experience Representative

2 months ago

Metairie, Louisiana, United States Nora Vaden Holmes - State Farm Agent Full time
Job Opportunity

At Nora Vaden Holmes - State Farm Agent, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative.

Job Summary

We are looking for a talented professional to promote our premier insurance and financial service products, providing exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Relationship Building: Forge enduring relationships with customers, proactively following up to ensure continued satisfaction.
  • Product Guidance: Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Business Development: Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
Benefits
  • Competitive Compensation: Salary plus commission/bonus structure.
  • Professional Development: Opportunities for career advancement within our agency.
  • Work-Life Balance: Flexible hours and paid time off (vacation and personal/sick days).
  • Health and Wellness: Comprehensive health and wellness benefits.
Requirements
  • Marketing and Sales: Genuine interest in marketing products and services that align with customer needs and preferences.
  • Communication Skills: Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • Problem-Solving: Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Technical Skills: Proficiency in learning and navigating computer functions efficiently.
  • Teamwork: Collaborative spirit, thriving in a dynamic team environment.