Customer Experience Specialist

2 weeks ago


Metairie, Louisiana, United States Asurion Full time
Job Title: Technical Sales Representative

Job Summary:

Asurion is seeking a Technical Sales Representative to join our team. In this role, you will be responsible for providing exceptional customer service and technical support to our customers. You will work closely with our team to deliver award-winning, personalized customer experiences and drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging.

Key Responsibilities:

  • Travel to locations within the district as advised by the District Manager and maintain schedule flexibility
  • Be the face of Asurion and deliver award-winning, personalized customer experiences
  • Provide technical expertise, troubleshoot, and repair customer electronic devices
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
  • Responsible for monitoring virtual messaging platforms, based on business needs – upselling Asurion home+ products
  • Complete initial 5-week training, including Apple & Samsung Certifications
  • Manage inventory
  • Partner with cross-functional teams to deliver programs/processes and provide feedback
  • Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
  • Sharing feedback with leadership regarding process opportunities within the store
  • Drive own vehicle safely and responsibly to and from locations in a variety of situations including heavy traffic and inclement weather.
  • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
  • Other duties as assigned.

Requirements:

  • 1+ years of customer service/sales experience
  • 6+ months experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule, based on business needs – while supporting in store, schedule may vary between 10am-9pm, avg. 5 days/week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days/week
  • Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations, with limited notice
  • Travel for this position should be expected up to 100% of the time.
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
  • A completed background check (criminal and drug test)
  • Basic knowledge of Microsoft Office
  • Knowledge of mobile devices and operating systems
  • For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards
  • Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
  • Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)

We Offer:

  • Certifications & ongoing training
  • Competitive hourly pay & performance-based bonuses
  • Benefits – Health, Dental, Vision and more
  • Paid Time off
  • Career growth opportunities
  • Skills development and hands-on training
  • Uniform allowances
  • Mileage Reimbursement
  • And more Asurion offers a wide range of perks and benefits for mental, physical and financial health

About Us:

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.



  • Metairie, Louisiana, United States Jared Full time

    Key Responsibilities: Provide exceptional customer service to ensure a superior experience for valued customers. Engage customers in conversation to understand their needs and desires, and present merchandise that meets those needs. Share detailed information regarding features and benefits of products, as well as extended service plans and financing...


  • Metairie, Louisiana, United States Speedee Full time

    SpeeDee is a dynamic retail environment that offers a unique opportunity for individuals to grow and develop their skills. As a Customer Experience Ambassador, you will play a vital role in delivering exceptional customer service, ensuring a positive and memorable experience for every customer who visits our store.The estimated salary for this position is...

  • To-Go Specialist

    1 week ago


    Metairie, Louisiana, United States Carrabba's Italian Grill Full time

    Job SummaryCarrabba's Italian Grill is seeking a skilled To-Go Specialist to join our team. As a key member of our crew, you will be responsible for creating memorable experiences for our guests. This includes using your knowledge of our food and beverage menu to share favorites and provide recommendations, anticipating needs, accurately processing guest...


  • Metairie, Louisiana, United States Marriott Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Experience Specialist to join our team at Courtyard New Orleans Metairie. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel meets the highest standards of quality and service.Key...

  • Sales Associate

    1 week ago


    Metairie, Louisiana, United States Chico's Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a visually appealing store environment.Key ResponsibilitiesCustomer Experience: Model and promote the Most Amazing Personal...

  • AT&T Sales Trainee

    2 weeks ago


    Metairie, Louisiana, United States ICI New Orleans Full time

    Job OverviewWe are seeking a highly motivated and customer-focused AT&T Sales Trainee to join our dynamic team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Develop and maintain strong relationships with customers to understand their needs and...


  • Metairie, Louisiana, United States Marriott Hotels & Resorts Full time

    Deliver Exceptional Guest ExperiencesAt Marriott Hotels & Resorts, we're committed to creating unforgettable experiences for our guests. As a Guest Experience Specialist, you'll play a vital role in delivering personalized service that exceeds our guests' expectations.Key Responsibilities:Develop and implement strategies to enhance guest satisfaction and...


  • Metairie, Louisiana, United States CCE Inc Full time

    Job DescriptionCCE Inc is seeking a highly motivated Customer Marketing Representative to join our team. As a Customer Marketing Representative, you will be responsible for executing brand marketing campaigns that drive sales and engage our audience.Key Responsibilities:Develop and execute marketing campaigns to promote our clients and drive...


  • Metairie, Louisiana, United States State Farm Insurance Full time

    Job Summary: As a Customer Support Specialist for Insurance Needs at State Farm Insurance, you will be responsible for assisting customers with their insurance needs by providing accurate and timely information. This includes processing policy changes and updates in the system, handling incoming calls and emails from customers regarding policy inquiries and...


  • Metairie, Louisiana, United States Enterprise Call Center Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Enterprise Call Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and meeting sales targets.ResponsibilitiesCustomer Service: Respond...


  • Metairie, Louisiana, United States CCE Inc Full time

    At CCE Inc, we're looking for a skilled Retail Sales Specialist to join our team. As a Retail Sales Specialist, you will be responsible for providing exceptional customer service and selling our products to customers. You will explore individual needs and find personalized solutions by providing hands-on demonstrations of our latest technology products. You...


  • Metairie, Louisiana, United States Walker Volkswagen Full time

    Job SummaryAbout the Role:As a Volkswagen Automotive Specialist at Walker Volkswagen, you will be responsible for diagnosing and repairing Volkswagen vehicles to ensure they are running at their best. You will work closely with our team of experienced technicians to provide high-quality service to our customers. Your attention to detail and technical...


  • Metairie, Louisiana, United States OneMain Financial Full time

    Job Title: Consumer Loan Sales SpecialistAt OneMain Financial, we're committed to helping hardworking Americans achieve their financial goals. As a Consumer Loan Sales Specialist, you'll play a critical role in empowering our customers to take control of their financial well-being.Key Responsibilities:Deliver exceptional customer service by listening to...


  • Metairie, Louisiana, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Asset Protection Specialist to join our team at Walmart Supercenter #989. As an Asset Protection Specialist, you will play a critical role in ensuring the safety and security of our associates, customers, and merchandise.Key ResponsibilitiesInvestigate and analyze incidents to identify root...


  • Metairie, Louisiana, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Asset Protection Specialist to join our team at Walmart Supercenter #989. As an Asset Protection Specialist, you will play a critical role in maintaining the safety and security of our associates, customers, and merchandise.Key ResponsibilitiesInvestigate and analyze incidents to identify root...

  • AP Specialist

    3 weeks ago


    Metairie, Louisiana, United States MCC Group Full time

    Job SummaryMCC Group is seeking a highly skilled and detail-oriented AP Specialist to join our team. As an AP Specialist, you will be responsible for administering the accounts payable function, ensuring accurate and timely processing of invoices, and maintaining effective working relationships with employees, supervisors, and other departments.Key...


  • Metairie, Louisiana, United States Solar Refrigeration and Appliance Service, Inc. Full time

    Job DescriptionAppliance Repair Technician - Solar Refrigeration & Appliance Service, Inc. is seeking a skilled Appliance Repair Specialist to join our team. As an Appliance Repair Specialist, you will be responsible for repairing and maintaining various home appliances, including washers, dryers, stoves, microwave ovens, dishwashers, and refrigerators. This...


  • Metairie, Louisiana, United States AmWINS Group Full time

    Job Title: Claims Support Specialist Job Summary: We are seeking a highly organized and detail-oriented Claims Support Specialist to join our team at AmWINS Group. In this role, you will provide administrative support to staff and customers regarding claims-related inquiries and requests. Key Responsibilities: * Generate various system reports * Ensure...


  • Metairie, Louisiana, United States Jobot Full time

    Job Summary:We are seeking a skilled HVAC Controls Specialist to join our team at Jobot. As a key member of our commercial HVAC contractor team, you will be responsible for installing, servicing, and repairing HVAC controls systems in commercial establishments.Key Responsibilities: Install controls components at the highest quality Read electrical schematics...

  • IT Specialist

    4 weeks ago


    Metairie, Louisiana, United States Omega Hospital LLC Full time

    Job Title: IT SpecialistWe are seeking a skilled IT Specialist to join our team at Omega Hospital LLC. As an IT Specialist, you will be responsible for ensuring the smooth operation of our computer systems and networks.Key Responsibilities:Install and configure new software and hardware components.Evaluate and maintain our IT systems to ensure they meet our...