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Patient Service Representative
2 months ago
We are seeking a highly skilled Patient Service Specialist to join our team at Select Physical Therapy in North Oklahoma City. As a Patient Service Specialist, you will be the first point of contact for patients, providing exceptional customer service and ensuring a seamless experience from the moment they arrive.
Responsibilities- Greet and register new patients, providing information about their visit and ensuring they feel welcome and comfortable.
- Schedule appointments in person or over the phone, ensuring timely and efficient communication with patients and providers.
- Communicate with various parties, including attorney offices, insurance companies, and translation services, to ensure smooth operations and patient care.
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.
- Provide patients with important information about their next appointment as they check out, ensuring they are informed and prepared.
- Respond to requests for information from patients, providers, and coworkers, demonstrating excellent communication and problem-solving skills.
- High School Diploma or equivalent required.
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
- Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift.
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics.
- Ability to carry office supplies up to 10lbs.
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction.
- Ability to speak and hear sufficiently to understand and give directions.
Select Physical Therapy is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. We value our employees and strive to create a positive and inclusive work environment.
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