Patient Service Representative
4 weeks ago
Overview:
We are seeking a highly skilled Patient Service Specialist to join our team at Select Physical Therapy. As a Patient Service Specialist, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a smooth experience from the moment they arrive.
Responsibilities:
- Greet new and existing patients, register new patients, and provide information about their visit
- Schedule patient appointments in person or over the phone
- Communicate with various parties, including attorney offices, insurance companies, and translation companies
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
- Provide patients with information about their next appointment as they check out
- Respond to requests for information from patients, providers, and coworkers
Qualifications:
- High School Diploma/GED required
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity sufficient to maintain accurate records, recognize people, and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Select Physical Therapy is an equal-opportunity employer and is committed to having a diverse workforce.
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