Urology Clinic Patient Services Representative
4 weeks ago
Job Summary:
We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at OU Health. The successful candidate will be responsible for coordinating patient schedules, providing exceptional customer service, and ensuring the smooth operation of our urology clinic.
Key Responsibilities:Scheduling- Schedule patient appointments and provide information about clinic operations
- Obtain patient demographics and update records as needed
- Answer phone calls and direct them to the appropriate staff member
- Prepare and enter healthcare providers' schedules into the computer
- Coordinate schedules for patients requiring multiple services
- Greet patients and ensure a smooth check-in process
- Accept payments and issue receipts
- Verify encounter forms for completeness and accuracy
- Code procedures and diagnoses
- Ensure resident and faculty signatures are on encounter forms and charts
- Pull patient charts for appointments or to file lab, x-ray, or hospital information
- Copy medical records for patients and other providers or facilities
- File patient charts and maintain a log of charts in storage
- Secure charts that have been sent to storage
- Verify insurance eligibility and primary care physicians for patients
- Secure referrals to other providers for HMO patients
- Collect and verify proof of income for sliding scale discounts
- Dispense supplies as needed
- Notify staff when supplies are low and need to be reordered
- Perform other duties as assigned
Requirements:
- 1+ years of professional work experience required
- 2+ years of experience in customer service preferred
- Good verbal and written communication skills
- Customer Service skills
- Interpersonal skills
- Proficient with Microsoft Office tools
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