Counter Service Associate

1 week ago


Chicago, Illinois, United States Eataly Full time

Quick Service Retail Sales Associate

Department: QSR General

Job Title: SALES ASSOCIATE

Department: QUICK SERVICE RETAIL

FLSA Status: Non-Exempt

Job Purpose:

The Quick Service Retail (QSR) Sales Associate serves as a representative of Eataly, dedicated to fostering and sustaining exceptional experiences for every guest. As an ambassador, the QSR Sales Associate is expected to engage actively with customers, ensuring a welcoming atmosphere.

This role entails delivering outstanding customer service, greeting each guest warmly, and assisting them with inquiries about products and services available at various QSR counters. The ideal candidate will be eager to enhance their product knowledge through participation in training sessions and staff classes. This position requires multitasking abilities, effective communication skills, and a collaborative spirit.

Key Responsibilities:

  1. Create a friendly and inviting environment for customers.
  2. Maintain and stock counter and display refrigerators accurately and promptly according to pricing guidelines.
  3. Ensure all display foods are presented attractively and meet quality standards.
  4. Serve or package food in a neat and appealing manner, adhering to safety protocols.
  5. Thoroughly clean equipment as needed.
  6. Keep the work area, including the floor, clean before leaving.
  7. Notify management promptly when food supplies are low.
  8. Operate the cash register, ensuring accuracy in cash handling.
  9. Monitor inventory levels and communicate restocking needs to relevant departments.

Minimum Qualifications:

  • Strong communication skills.
  • Ability to engage and connect with customers.
  • Sense of urgency in task completion.
  • Previous experience with cash register operations is preferred.
  • Familiarity with Italian products and cuisine is advantageous.

Training/Registration/Licensure/Education:

High school diploma or equivalent is preferred.

Physical Effort:

This position requires standing, bending, and mobility for extended periods. The ability to lift items weighing up to 50 pounds is necessary.

Mental Effort:

Effective communication with guests and staff is essential, along with the ability to multitask in a fast-paced environment.

Tools or Equipment Used:

Scale, packaging materials, knife, espresso machine, crepe maker.

Reporting Relationships:

Reports to the QSR General Manager.

Authority:

Customer Service; Deliverables

Autonomy:

Moderate



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