Quality Assurance Specialist

2 weeks ago


Rockford, Illinois, United States Kenco Full time

Job Overview for Quality Assurance Specialist

Key Responsibilities

Oversee, revise, and enhance site protocols, procedures, standard operating instructions, and tools to bolster the effectiveness of the quality management framework. Manage the internal audit initiative to ensure adherence to the quality management framework by training auditors, evaluating processes and procedures, and assessing outcomes. Determine training requirements and coordinate educational interventions to uphold quality benchmarks. Examine customer grievances and non-compliance issues, conducting root cause analyses and corrective action investigations to refine the quality management framework. Gather and synthesize statistical quality metrics and analyze them to pinpoint opportunities for enhancement within the quality management framework.

Operational Duties

Note: In certain environments, Quality Assurance Specialists may also engage in operational tasks.

Safely operate powered industrial machinery to transport products or materials for distribution, including standard sit-down or stand-up forklifts, clamp trucks, and picking equipment. Load, unload, store, and transport products to specified locations.

Required Qualifications

High school diploma or equivalent required 2-4 years of experience in a quality assurance capacity Familiarity and experience with ISO 9001:2015 standards Lead Auditor Certification is preferred

Essential Competencies

Proactive - Embracing new opportunities and challenges with enthusiasm and vigor. Team Player - Fostering partnerships and collaborating effectively with others to achieve common goals. Quality Decision-Making - Making sound and timely decisions that propel the organization forward. Process Optimization - Understanding the most effective and efficient methods to accomplish tasks, with an emphasis on continuous improvement. Adaptability - Adjusting approach and demeanor in real-time to align with the evolving demands of various situations.

Travel Expectations

This role may require travel up to approximately 25% of the time. A passport is recommended but not mandatory.

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