Quality Assurance Specialist

2 months ago


Rockford, Illinois, United States Kenco Full time

Job Overview for Quality Assurance Specialist

Key Responsibilities

  • Regularly review, revise, and enhance site policies, procedures, and standard operating instructions to bolster the effectiveness of the quality management framework.
  • Oversee the internal audit initiative to ensure adherence to the quality management framework by training auditors, evaluating processes and procedures, and assessing outcomes.
  • Determine training requirements and coordinate educational programs to uphold quality benchmarks.
  • Examine customer grievances and non-compliance matters, conducting root cause analyses and corrective action investigations to refine the quality management framework.
  • Gather and analyze statistical quality information to pinpoint opportunities for enhancement within the quality management framework.

Operational Duties

Note: In certain locations, Quality Assurance Specialists may also engage in operational tasks.

  • Safely operate powered industrial machinery to transport products or materials for distribution, including standard sit-down or stand-up forklifts, clamp trucks, and picking equipment.
  • Load, unload, store, and move products to designated locations.

Required Qualifications

  • High school diploma or equivalent is mandatory.
  • 2-4 years of experience in a quality assurance capacity is essential.
  • Familiarity with ISO 9001:2015 standards is required.
  • Lead Auditor Certification is preferred.

Essential Competencies

  • Proactive - Embracing new challenges and opportunities with enthusiasm and vigor.
  • Team Player - Fostering partnerships and collaborating effectively with others to achieve common goals.
  • Sound Judgment - Making timely and informed decisions that propel the organization forward.
  • Process Optimization - Understanding the most efficient methods to accomplish tasks, with a focus on continuous improvement.
  • Adaptability - Adjusting approach and demeanor in real-time to align with the changing demands of various situations.

Travel Expectations

  • This role may require travel up to 25% of the time.
  • A passport is not mandatory but is advisable.


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