Director of Customer Experience
2 weeks ago
As a key member of the JBKnowledge team, you will play a vital role in shaping the customer experience for our clients. You will lead the development and implementation of multi-channel support strategies to ensure customer satisfaction and success.
Key Responsibilities:
- Develop and implement processes and best practices to ensure customer success
- Hire, train, and manage a team of customer success managers
- Work with the implementation team to improve customer onboarding and manage the customer through the lifecycle of the contract
- Increase customer satisfaction and reduce churn through frequent customer touchpoints across multiple channels
- Have an excellent understanding of all software products offered by JBKnowledge
- Help educate customers on additional product offerings
- Conduct product training and new release webinars for customers
Support:
- Manage and respond to all inbound customer inquiries in a timely fashion through all channels
- Collect customer feedback, synthesize, analyze, and develop reporting to share with broader product, operations, and engineering teams
- Represent the voice of the customer in department meetings, sharing pertinent feedback and discussing solutions to resolve customer issues
- Handle escalated customer complaints efficiently with tact and good judgment
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Director of Customer Experience
1 month ago
Bryan, Texas, United States JBKnowledge Full time**Job Summary**We are seeking a highly skilled and experienced Director of Customer Experience to join our team at JBKnowledge. As a key member of our organization, you will be responsible for developing and implementing multi-channel support strategies to drive customer success.**Key Responsibilities:**Develop and implement processes and best practices to...
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Chief Customer Experience Officer
3 weeks ago
Bryan, Texas, United States JBKnowledge Full timeDirector of Customer ExperienceAs a key member of the JBKnowledge team, you will play a vital role in shaping the customer experience for SmartCompliance. You will oversee the development, implementation, and scaling of multi-channel support to ensure seamless interactions with our customers.Key Responsibilities:Create and implement processes to drive...
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Executive Director
3 weeks ago
Bryan, Texas, United States Carriage Inn Bryan Full timeExecutive Director Opportunity at Carriage Inn BryanCardinal Bay is a mission-driven, not-for-profit senior living health care organization that fosters a culture of respect, excellence, appreciation, connection, and honor. We encourage our staff and residents to REACH for the stars and strive for a sense of belonging.Job SummaryWe are seeking an experienced...
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Finance Director
3 weeks ago
Bryan, Texas, United States Chi Full timeJob Title: Director of FinanceAt CHI St. Joseph Health, we are seeking a highly skilled and experienced Director of Finance to join our team. As a key member of our leadership team, you will be responsible for directing and overseeing the development, performance, and maintenance of financial decision support activities for the consolidated Brazos Valley...
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Community Health Improvement Director
4 weeks ago
Bryan, Texas, United States Parkview Health Full timeJob SummaryAs a Community Health Improvement Director at Parkview Health, you will play a vital role in leading community health improvement efforts for our community hospitals. You will serve as a liaison between community organizations, hospital management, and the Board, ensuring seamless collaboration and synergy in achieving our community health...
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Site Director
2 weeks ago
Bryan, Texas, United States AlphaBEST Education, Inc. Full timeJob OverviewAlphaBEST Education, Inc. is seeking a highly motivated and experienced Site Director to lead our after-school program at Bryan ISD Elementary Schools. As a Site Director, you will be responsible for managing all aspects of the program site, including leading a team of Group Leaders, training staff on program activities, and creating a positive...
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Customer Service Representative
4 weeks ago
Bryan, Texas, United States Wal-Mart Stores , Inc. Full time{"title": "Customer Service Representative", "content": "About the RoleWe are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will play a key role in ensuring that our customers have a positive experience in our store.Key ResponsibilitiesProvide exceptional customer service to all...
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Customer Service Representative
3 weeks ago
Bryan, Texas, United States Spherion Full timeJob Title: Customer Service RepresentativeThe Customer Service Representative is a key role at Spherion, responsible for delivering exceptional customer experiences through prompt and professional responses to inquiries, effective issue resolution, and seamless service delivery.Key Responsibilities:Respond to customer inquiries via phone, email, or in-person...
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Customer Service Associate
2 weeks ago
Bryan, Texas, United States Family Dollar Full timeFamily Dollar Career Opportunities **Customer Service Representative Role** At Family Dollar, we're committed to providing exceptional customer service. As a Customer Service Representative, you'll play a vital role in ensuring our customers have a positive shopping experience. **Key Responsibilities:** * Provide top-notch customer service, responding to...
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Customer Service Lead
4 weeks ago
Bryan, Texas, United States Circle K Full timeLead Customer Service RepresentativeAt Circle K, we're looking for a skilled and customer-focused Lead Customer Service Representative to join our team. As a key member of our retail team, you'll be responsible for providing exceptional customer service, resolving customer issues, and leading by example to ensure a positive shopping experience for our...
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Customer Service Lead
3 weeks ago
Bryan, Texas, United States Circle K Full timeLead Customer Service RepresentativeAt Circle K, we're looking for a skilled and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you'll be responsible for providing exceptional customer service, resolving customer issues, and leading by example to ensure a positive shopping experience for all...
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Customer Service Representative
3 weeks ago
Bryan, Texas, United States Snelling Full timeCustomer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Snelling Staffing in Bryan, Texas.Job SummaryThe Customer Service Representative will serve as the primary point of contact for all customer interactions, ensuring a seamless and positive experience from...
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Customer Service Representative
3 weeks ago
Bryan, Texas, United States Caliber Collision Centers Full timeService Center Job SummaryCaliber Collision has an immediate opening for a Customer Service Representative to perform various duties, including greeting and providing exceptional customer service to internal and external customers. The ideal candidate will have a strong knowledge base of insurance partner requirements regarding authorizations, billing, and...
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Customer Service Representative
3 weeks ago
Bryan, Texas, United States Greg Myatt - State Farm Agent Full timeJob OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences and contributing to the growth of our successful insurance agency.Key ResponsibilitiesProvide top-notch...
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Customer Service Representative
4 weeks ago
Bryan, Texas, United States First Insurance Group Full time**Job Summary**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Premier Bank. As a key member of our retail banking team, you will be responsible for providing exceptional customer service, processing daily transactions, and identifying opportunities to cross-sell our products and services.**Key...
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Regional Sales Director
4 weeks ago
Bryan, Texas, United States Tilson Homes Full timeTilson Homes Regional Sales Manager OpportunityWe are seeking a highly skilled and results-driven Regional Sales Manager to lead our team in Bryan, TX. As the leader of our Tilson Team at this design center, you will be responsible for overseeing the day-to-day operations of the office and staff, as well as providing exceptional customer service to ensure...
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Customer Service Representative
7 days ago
Bryan, Texas, United States FYZICAL Therapy and Balance Centers Full timeCustomer Service Representative Job DescriptionFYZICAL Therapy and Balance Centers is seeking a highly skilled and compassionate Customer Service Representative to join our team in Bryan, TX. As a key member of our front office staff, you will play a vital role in providing exceptional patient care and ensuring a seamless experience for our...
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Pharmacy Director
4 weeks ago
Bryan, Texas, United States Parkview North Hospital Full timePharmacy Manager Job DescriptionJob Summary: We are seeking a highly skilled Pharmacy Manager to lead our pharmacy team at Parkview North Hospital. The successful candidate will provide strategic leadership and direction to ensure the delivery of high-quality patient care and customer satisfaction.Key Responsibilities:Provide transformational leadership to...
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Pharmacy Director
4 weeks ago
Bryan, Texas, United States Parkview North Hospital Full timePharmacy Manager Job DescriptionJob Summary: We are seeking a highly skilled Pharmacy Manager to lead our pharmacy team at Parkview North Hospital. The successful candidate will provide strategic leadership and direction to ensure the delivery of high-quality patient care and customer satisfaction.Key Responsibilities:Provide transformational leadership to...
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Customer Service Ambassador
1 month ago
Bryan, Texas, United States NewcrestImage Full timeJob SummaryNewcrestImage is seeking a highly skilled and customer-focused Guest Service Representative to join our team at our Hilton Garden Inn in Bryan property. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and maximizing revenue opportunities.Key Responsibilities:Guest Services: Greet guests...