Customer Service Ambassador
2 weeks ago
Job Summary
NewcrestImage is seeking a highly skilled and customer-focused Guest Service Representative to join our team at our Hilton Garden Inn in Bryan property. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and maximizing revenue opportunities.
Key Responsibilities:
- Guest Services: Greet guests at the front desk, provide a high level of service, and ensure a smooth and efficient check-in and check-out process.
- Registration and Check-in/Check-out: Process guest registrations, maintain the property management system, and accurately enter guest information.
- Team Collaboration: Work closely with the entire team to ensure the hotel meets or exceeds NewcrestImage and Brand Standards for Guest Satisfaction.
- Communication and Integrity: Demonstrate a high level of integrity, communicate effectively, promote collaboration, and nurture a positive, professional work environment.
Requirements:
- Education: High School degree
- Communication Skills: Ability to communicate effectively both verbally and in writing
- Appearance and Attitude: Well-groomed and professional in appearance, with a willingness to work on weekends and holidays if required
NewcrestImage is an Equal Opportunity Employer that values diversity and inclusion in the workplace. We are committed to providing a work environment that is free from discrimination and harassment, and where all employees feel valued, respected, and empowered to succeed.
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