Customer Service Representative

6 days ago


Bryan, Texas, United States FYZICAL Therapy and Balance Centers Full time
Customer Service Representative Job Description

FYZICAL Therapy and Balance Centers is seeking a highly skilled and compassionate Customer Service Representative to join our team in Bryan, TX. As a key member of our front office staff, you will play a vital role in providing exceptional patient care and ensuring a seamless experience for our clients.

Responsibilities
  • Patient Scheduling: Handle patient scheduling, appointments, and multi-phone line management to ensure timely and efficient service.
  • Data Management: Gather new patient data, track patient referrals, and maintain accurate records to support our clinicians.
  • Communication: Disseminate information to patients, act as a liaison between patients and physicians, and send reports to doctors as needed.
  • Financial Management: Collect payments, verify insurance, and manage benefits paperwork to ensure accurate billing and reimbursement.
  • Administrative Support: Assist with scheduling, coordinate evaluations and re-evaluations, and provide exceptional customer service to patients and staff.
Requirements
  • Education: High school diploma or equivalent required.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to multitask and work in a fast-paced environment.
  • Technical Skills: Proficient in using technology to manage patient data, schedules, and communications.
  • Personal Qualities: Positive attitude, strong work ethic, integrity, and empathy towards patients in need of care.

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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