Senior Insurance Consultant

2 weeks ago

Hazleton, Pennsylvania, United States Community Bank System Full time
Position Overview

Community Bank System is a collective of over 200 professionals specializing in insurance and risk management, dedicated to serving each client with a personalized approach. As one of the rapidly expanding independent insurance organizations in the northeast, we operate from 18 locations, offering top-tier client resources while fostering a collaborative and enjoyable workplace.

Our organizational culture is defined by our core values, known as "The Community Bank Way":

Knowledge Enhancement - Commitment to professional development and a thorough understanding of company processes and key personnel. Embracing a mindset geared towards growth in all endeavors.

Holistic Perspective - Recognizing how individual contributions impact broader objectives that benefit our clients. Leveraging personal talents and the strengths of colleagues to craft tailored solutions.

Recognition - Valuing the contributions of others and acknowledging their strengths.

Openness - Promoting an environment that encourages transparent communication and constructive feedback.

Greater Purpose - Striving to be more than just an insurance provider by enhancing our clients' operations, supporting their missions, and understanding their challenges.

Key Responsibilities

The Senior Client Advisor & Business Insurance Specialist is responsible for managing a portfolio of assigned Commercial Lines accounts while marketing new and existing clients to potential carriers to secure competitive coverage and pricing. This role involves delivering exceptional service to commercial clients and ensuring high customer retention rates. The Client Advisor will conduct comprehensive coverage analyses and provide consultative recommendations to clients. Building long-lasting relationships with clients, introducing innovative insurance products, and ensuring the relevance of existing insurance programs are central to this position.

WORK ENVIRONMENT: Our workplace is designed to promote teamwork and engagement. Employees are encouraged to pursue personal and professional growth while making a positive impact in their communities. We offer a flexible hybrid work schedule that combines remote and in-office work.

ESSENTIAL DUTIES:
  • Establish and nurture strong relationships with clients.
  • Introduce and advocate for new products through effective communication.
  • Enhance the profitability of existing product lines by promoting added-value services.
  • Provide expert consultation on optimal coverage for specific needs.
  • Deliver excellent customer service by promptly addressing client inquiries and concerns.
  • Collaborate with colleagues and carrier representatives to stay informed about new and existing products.
  • Prepare thorough and accurate submissions to insurance carriers, including narrative and loss analysis.
  • Follow up with insurance carriers to ensure timely quotes.
  • Work with producers to gather additional information required for insurance quotes.
  • Verify quotes against the Agency Management System for coverage accuracy.
  • Review and update quoted data in company proposals.
  • Bind coverage and update the Agency Management System with issuance instructions.
  • Collaborate with team members and other departments to execute strategies effectively.
  • Participate in meetings with carriers to gain market insights.
  • Ensure compliance with company procedures by staying updated on changes.
  • Negotiate with underwriters to adjust policies as needed to meet client demands.
  • Demonstrate proficiency in Agency Management Systems (Applied Epic), Microsoft Office, and other relevant software.
  • Possess technical knowledge of various insurance coverages and policies.
  • Engage in seminars and training for ongoing skill and knowledge enhancement.
  • Perform additional duties as required.
Qualifications

To excel in this role, candidates must successfully fulfill each essential duty. The following qualifications are necessary:

Education:
  • High School Diploma
Professional Certifications/Licenses:
  • Property/Casualty License Required
  • Maintain Agent/Broker License through continuing education
  • Earn or maintain CISR Designation
Experience/Skills:
  • 5 years of insurance experience required
  • Familiarity with Agency Management Systems
  • Proficiency in Microsoft Office, including Outlook, Word, and Excel
  • Knowledge of Acord forms
  • Self-motivated with the ability to work independently and collaboratively
  • Strong organizational skills with the capacity to manage multiple tasks
  • Excellent oral and written communication skills
  • Interest in relationship management and networking
  • Exhibit trustworthiness, integrity, and discretion
  • Strong customer service orientation
  • Results-driven with a focus on meeting responsibilities and deadlines
  • Attention to detail and meticulous record-keeping
  • Ability to generate and implement innovative ideas
  • Effective time management skills
  • Valid driver's license and clean driving record
Compensation: Competitive salary commensurate with experience, along with potential for annual merit increases. In addition to a competitive salary, we offer a comprehensive benefits package, including 11 paid holidays, paid vacation, medical, vision, and dental insurance, a 401K plan with generous matching, pension, tuition reimbursement, and various banking discounts.

Physical Requirements:

The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities. While performing the duties of this position, the employee may be required to stand, walk, or sit, use hands and fingers, handle or feel, reach with hands or arms, and communicate verbally. Occasionally, the employee may need to lift or move up to 25 pounds. Specific vision abilities required include close vision and the ability to focus.

Community Bank System is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

The Company will provide reasonable accommodations for qualified individuals with disabilities. If you have a physical or mental impairment and would like to request an accommodation regarding the application process, please contact the Human Resources Department.

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