Fertility Client Liaison

3 weeks ago


Scottsdale, Arizona, United States Pinnacle Fertility Full time

About the Role: We are seeking a highly skilled Client Relations and Sales Specialist to join our dedicated Egg Bank team at Pinnacle Fertility in Scottsdale, AZ. This is a full-time onsite position.

Responsibilities:

  • Client Relationship Management: Build and maintain strong relationships with Intended Parents, guiding them through the donor egg matching process.
  • Lead Response and Sales: Respond to new lead inquiries via phone and website, answering questions about our egg bank and closing sales to meet financial targets.
  • Lead Management: Accurately manage and update lead information in the CRM/database.
  • Donor Information: Provide Intended Parents with key donor information, such as screening status and availability.
  • Financial Support: Understand and explain program financial documents, assisting clients as needed.
  • Client Concerns: Address client concerns and collaborate with management to find solutions.
  • Affiliate Growth: Partner with the Manager of Affiliate Growth and Strategy to drive affiliations with external clinics.
  • Team Collaboration: Participate in team meetings and represent the company at industry events or conferences as needed.
  • Special Projects: Collaborate on special projects with marketing and data teams.
  • Confidentiality: Manage medical records carefully, ensuring donor and recipient confidentiality, and comply with HIPAA and FDA guidelines.

Requirements:

  • Experience: Minimum 2 years of experience in a sales position.
  • Customer Service: Exceptional customer service skills and strong communication abilities, with keen attention to detail.
  • Confidentiality: Commitment to confidentiality with a solid understanding of HIPAA.
  • Technical Skills: Proficiency in Salesforce, EMR, and Microsoft Office applications preferred.
  • Problem-Solving: Strong problem-solving skills and goal-setting abilities.

Compensation and Benefits: The compensation range for this position is between $60,000 - $70,000 per year. Final compensation offers will be determined based on factors such as years of experience, skills, and qualifications. In addition to competitive compensation, we offer a comprehensive benefits package, including healthcare, dental, life, and vision insurance. Other benefits include generous paid time off (PTO), paid holidays, and a retirement savings program.

Diversity and Inclusivity: At Pinnacle Fertility, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. We are an equal-opportunity employer, and we are committed to a safe and inclusive work environment for all.



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